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A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation.


Rules on disability issues in aviation
Part 382, Passengers with Disabilities  

Current rule

 View Link

Rule in effect through May 12, 2009

5/12/2009View PDF

2008 Comprehensive Amendment and Reissuance

5/13/2009View PDF

Frequently Asked Questions

5/13/2009View PDF
Web sites and automated kiosks  

Final Rule


View PDF

View Word

Fact Sheet - Accessible Kiosks and Websites


View PDF

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U.S. Airports: captioning, lifts, service animal relief areas, etc.  

Notice of Proposed Rulemaking

09-2011View PDF

49 CFR Part 27: Nondiscrimination on the Basis of Disability in Programs or Activities Receiving Federal Financial Assistance (U.S. Airports) Final Rule

07-2015View PDF
Seat-strapping of wheelchairs  

Final Rule


View PDF

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Fact Sheet - Seat Strapping


View PDF

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Re:Petition to stay the effectiveness of wheelchair seat-strapping provision

06/21/2010View PDF
Reporting of Mishandled Baggage and Wheelchairs  

Reporting of Mishandled Baggage and Wheelchairs - Final Rule Issued October 18, 2016

10/18/2016View PDF

Reporting of Mishandled Baggage and Wheelchairs - Extension of the compliance date

03/21/2017View PDF


Guidance on disability issues in aviation
Air Travelers With Developmental Disabilities7/29/2015View PDF
Guidance on transport of portable dialysis machines by air travelers with disabilities6/3/2013View PDF
Additional Guidance: Preboarding of Air Travelers With Disabilities05/29/2013View PDF
Guidance on reporting disability-related complaints12/22/2004View PDF
Disability Rule: Frequently Asked Questions5/13/2009View PDF
Additional Guidance concerning service animals re travel to the United Kingdom7/17/2007View PDF
Guidance concerning service animals re travel to the United Kingdom2/20/2007View PDF
Reporting of Disability-Related Air Travel Complaints7/8/2003View PDF
Service Animal Guidance5/9/2003View PDF

Enforcement Orders

Enforcement Orders on disability issues in aviation
NameOrder No.Document
Frontier Airlines, Inc.2017-7-8View PDF
American Airlines Crowell2017-1-11View PDF
Societe Air France2016-4-9View PDF
British Airways Plc 2016-4-8View PDF
Lufthansa German Airlines2016-4-7View PDF
United Airlines, Inc.2016-1-3View PDF
Turkish Airlines2014-7-18View PDF
American Airlines, Inc.2013-12-4View PDF
US Airways, Inc.2013-11-4View PDF
Virgin America, Inc.2013-9-7View PDF
Victor Cherenfant et al. v. Spirit Airlines, Inc., and Direct Airline Services, Inc.2013-8-20View PDF
Victor Cherenfant et al. v US Airways, Inc. and Direct Airline Services, Inc.2013-8-19View PDF
Jean Benjamin et al. v JetBlue Airways Corp. and Superior Aircraft Services, Inc.2013-8-18View PDF
Frank Drum v. Southwest Airlines Co. and PrimeFlight Airline Services2013-8-17View PDF
Kyla Thorington et al v. United Airlines, Inc. , and PrimeFlight Airline Services2013-8-16View PDF
Onetha McKnight et al. v. US Airways, Inc., and PrimeFlight Airline Services2013-8-15View PDF
Southwest Airlines Co.2013-5-1View PDF
AeroSvit Airlines2012-11-6View PDF
Dismissal Order2012-9-7View PDF
Virgin America, Inc.2012-5-22View PDF
Frontier Airlines, Inc.2012-4-15View PDF
Allegiant Air, LLC2012-2-10View PDF
Spirit Airlines, Inc.2012-1-20View PDF
Atlantic Southeast Airlines2011-7-4View PDF
Icelandair Group, aka Flugleidir, h.f, d/b/a Icelandair2011-5-13View PDF
Delta Air Lines, Inc.2011-2-10View PDF
Mesaba Aviation, Inc.2011-1-4View PDF
JetBlue Airways Corp.2010-12-17View PDF
AirTran Airways2010-8-14View PDF
Compania Panamena de Aviation, S.A.2010-7-15View PDF
Cayman Airways Limited2010-6-21View PDF
Continental Airlines, Inc.2010-5-9View PDF
Bahamasair Limited Holdings2010-2-27View PDF
TAM Linhas Aereas, S.A.2010-1-8View PDF
Jetstar Airways Pty Limited ABN 33 069 720 2432009-10-17View PDF
Order of Dismissal Complaint of Tim Maddox/Xiomara Osorio2008-12-5View PDF
Primaris Airlines, Inc.2008-9-31View PDF
Compania Mexicana de Aviacion, S.A. de C.V.2008-4-6View PDF
Isair Airlines and Tourism Ltd.2007-12-4View PDF
Eurofly, S.p.A.2007-10-25View PDF
Cayman Airways2007-10-19View PDF
Air New Zealand2007-10-8View PDF
Alia-Royal Jordanian Airlines2007-9-19View PDF
Lloyd Aereo Boliviano, S.A.2007-9-11View PDF
Skyservice Airlines Inc.2006-12-26View PDF
United Airlines2006-10-17View PDF
US Airways, Inc.2006-8-26View PDF
British Airways, PLC2006-8-7View PDF
Complaint of Irvin Rosenfeld v. American Airlines, Inc.2006-7-20View PDF
Aerovias del Continente Americano, S.A.2006-6-18View PDF
Aloha Airlines, Inc.2006-2-15View PDF
Hawaiian Airlines2005-10-26View PDF
Aloha Airlines2005-10-25View PDF
United Air Lines, Inc.2005-10-22View PDF
Petition of JetBlue Airways, Inc. for an Exemption from the Requirements of 14 CFR 382.2 1 (a)(2)2005-6-5View PDF
America West Airlines, Inc.2004-8-19View PDF
Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc.2004-5-25View PDF
ATA Airlines, Inc.2004-4-22View PDF
Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc.2004-3-27View PDF
Northwest Airlines, Inc.2004-3-4View PDF
United Air Lines, Inc.2003-12-6View PDF
Frontier Airlines, Inc.2003-11-5View PDF
Delta Air Lines, Inc.2003-11-4View PDF
AirTran Airways2003-10-11View PDF
Ryan International Airlines, Inc.2003-9-4View PDF
Southwest Airlines, Co.2003-8-30View PDF
America West Airlines2003-8-29View PDF
JetBIue Airways2003-8-28View PDF
Liberty Travel2003-7-19View PDF
Trans World Airlines, Inc.2003-7-12View PDF
Northwest Airlines, Inc.2003-6-3View PDF
Mohave County Airport Authority, Inc, Allegiant Air, and Sun Country Airlines2003-5-28View PDF
US Airways, Inc.2003-3-19View PDF
Complaint of Kyle Heck v. Southwest Airlines, Inc.2003-3-5View PDF
American Airlines, Inc., Complaint of Louise Caplan v. American Airlines2003-3-1View PDF
Aloha Island Air, Inc., dba Island air, Inc.2002-12-4View PDF
Alaska Airlines, Inc.2002-12-3View PDF
Petition for Rulemaking of the Tall Club of Silicon Valley2002-7-36View PDF
Louise M. Caplan v. Northwest Airlines, Inc.2002-7-21View PDF
Linda G. Cook and Emma P. Duggan v. Northwest Airlines, Inc.2002-3-15View PDF
Northwest Airlines, Inc.2002-3-10View PDF
Louise M. Caplan v. Continental Airlines, Inc.2002-1-5View PDF

Other Documents

Agreement by and between All Nippon Airways and US Department of Transportation - Website Accessibility10/23/2017View PDF
Agreement by and between Spirit Airlines and US Department of Transportation - Accessible Airport Kiosk10/23/2017View PDF
Agreement by and between Alaska Airlines/Virgin America and US Department of Transportation - Accessible Airport Kiosk10/23/2017View PDF
Agreement by and between Southwest Airlines and US Department of Transportation - Accessible Airport Kiosk11/1/2016View PDF


Publications on disability issues in aviation
New Horizons: Information for the Air Traveler with a DisabilityView Link
Plane Talk: Passenger with DisabilitiesView Link
Suggested Guidelines for Accessible Lavatories in Twin-Aisle AircraftView PDF
Passengers With Disabilities: Model Training Program for Airlines[HOLD]
Status reports on implementation of the Air Carrier Access Act for airline passengers with disabilities[HOLD]
Air Travelers with Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and TravelersView PDF
Annual Report on Disability-Related Air Travel ComplaintsView Link

Related Links

Related links on disability issues in aviation
Disability Training Materials and Helpful Information
Government Accountability Office (GAO) Report on Disability-Training Programs
FAA-Approved Portable Oxygen Concentrators
Updated: Wednesday, October 25, 2017
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