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Disability

A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation.

Rules

Name Date Document
Part 382, Passengers with Disabilities    

Current rule

  View Link

Rule in effect through May 12, 2009

5/12/2009 View PDF

2008 Comprehensive Amendment and Reissuance

5/13/2009 View PDF
Accessible Lavatories on Single-Aisle Aircraft    

Notice - Reopening of Comment Period and Public Meeting

11/19/2021 View Link

Notice of Proposed Rulemaking

12/16/2019 View PDF
Service Animals    

Final Rule

12/2/2020 View PDF

U.S. DOT Service Animal Air Transportation Form - Sample

  View PDF

U.S. DOT Service Animal Relief Attestation Form - Sample

  View PDF
Web sites and automated kiosks    

Final Rule

10/2013

View PDF

View Word

Fact Sheet - Accessible Kiosks and Websites

11/2013

View PDF

View Word

U.S. Airports: captioning, lifts, service animal relief areas, etc.    

49 CFR Part 27: Nondiscrimination on the Basis of Disability in Programs or Activities Receiving Federal Financial Assistance (U.S. Airports) Final Rule

07/2015 View PDF
Seat-strapping of wheelchairs    

Final Rule

10/2013

View PDF

View Word

Fact Sheet - Seat Strapping

11/2013

View PDF

View Word

Re: Petition to stay the effectiveness of wheelchair seat-strapping provision

06/21/2010 View PDF
Reporting of Mishandled Baggage and Wheelchairs    

Enforcement Policy Regarding Reporting of Mishandled Baggage and Wheelchair Data

11/01/2018 View PDF

Enforcement Notice - Airline Reporting of Data on Mishandled Baggage, Wheelchairs, and Scooters

10/23/2018 View PDF

Reporting of Mishandled Baggage and Wheelchairs - Extension of the compliance date

03/21/2017 View PDF

Reporting of Mishandled Baggage and Wheelchairs - Final Rule Issued October 18, 2016

10/18/2016 View PDF

Guidance

Name Date Document
Enforcement Notice - Accommodation by Carriers of Persons with Disabilities Who Are Unable to Wear or Safely Wear Masks While on Commercial Aircraft 2/5/2021 View PDF
Enforcement Notice - Denying Boarding by Airlines of Individuals Suspected of Having Coronavirus 3/2/2020 View PDF
Air Travelers With Developmental Disabilities 7/29/2015 View PDF
Guidance on transport of portable dialysis machines by air travelers with disabilities 6/3/2013 View PDF
Additional Guidance: Preboarding of Air Travelers With Disabilities 05/29/2013 View PDF
Guidance on reporting disability-related complaints 12/22/2004 View PDF
Reporting of Disability-Related Air Travel Complaints 7/8/2003 View PDF

Enforcement Orders

Name Order No. Document

Food Allergy Research and Education, Inc.
v. American Airlines, Inc.

Alicia White v. American Airlines, Inc.

2019-5-12 View PDF
Scandinavian Airlines System 2018-11-8 View PDF
Allegiant Air, LLC 2018-4-8 View PDF
Hawaiian Airlines, Inc. 2018-4-7 View PDF
Frontier Airlines, Inc. 2017-7-8 View PDF
American Airlines Crowell 2017-1-11 View PDF
Societe Air France 2016-4-9 View PDF
British Airways Plc  2016-4-8 View PDF
Lufthansa German Airlines 2016-4-7 View PDF
United Airlines, Inc. 2016-1-3 View PDF
Turkish Airlines 2014-7-18 View PDF
American Airlines, Inc. 2013-12-4 View PDF
US Airways, Inc. 2013-11-4 View PDF
Virgin America, Inc. 2013-9-7 View PDF
Victor Cherenfant et al. v. Spirit Airlines, Inc., and Direct Airline Services, Inc. 2013-8-20 View PDF
Victor Cherenfant et al. v US Airways, Inc. and Direct Airline Services, Inc. 2013-8-19 View PDF
Jean Benjamin et al. v JetBlue Airways Corp. and Superior Aircraft Services, Inc. 2013-8-18 View PDF
Frank Drum v. Southwest Airlines Co. and PrimeFlight Airline Services 2013-8-17 View PDF
Kyla Thorington et al v. United Airlines, Inc. , and PrimeFlight Airline Services 2013-8-16 View PDF
Onetha McKnight et al. v. US Airways, Inc., and PrimeFlight Airline Services 2013-8-15 View PDF
Southwest Airlines Co. 2013-5-1 View PDF
AeroSvit Airlines 2012-11-6 View PDF
Dismissal Order 2012-9-7 View PDF
Virgin America, Inc. 2012-5-22 View PDF
Frontier Airlines, Inc. 2012-4-15 View PDF
Allegiant Air, LLC 2012-2-10 View PDF
Spirit Airlines, Inc. 2012-1-20 View PDF
Atlantic Southeast Airlines 2011-7-4 View PDF
Icelandair Group, aka Flugleidir, h.f, d/b/a Icelandair 2011-5-13 View PDF
Delta Air Lines, Inc. 2011-2-10 View PDF
Mesaba Aviation, Inc. 2011-1-4 View PDF
JetBlue Airways Corp. 2010-12-17 View PDF
AirTran Airways 2010-8-14 View PDF
Compania Panamena de Aviation, S.A. 2010-7-15 View PDF
Cayman Airways Limited 2010-6-21 View PDF
Continental Airlines, Inc. 2010-5-9 View PDF
Bahamasair Limited Holdings 2010-2-27 View PDF
TAM Linhas Aereas, S.A. 2010-1-8 View PDF
Jetstar Airways Pty Limited ABN 33 069 720 243 2009-10-17 View PDF
Order of Dismissal Complaint of Tim Maddox/Xiomara Osorio 2008-12-5 View PDF
Primaris Airlines, Inc. 2008-9-31 View PDF
Compania Mexicana de Aviacion, S.A. de C.V. 2008-4-6 View PDF
Isair Airlines and Tourism Ltd. 2007-12-4 View PDF
Eurofly, S.p.A. 2007-10-25 View PDF
Cayman Airways 2007-10-19 View PDF
Air New Zealand 2007-10-8 View PDF
Alia-Royal Jordanian Airlines 2007-9-19 View PDF
Lloyd Aereo Boliviano, S.A. 2007-9-11 View PDF
Skyservice Airlines Inc. 2006-12-26 View PDF
United Airlines 2006-10-17 View PDF
US Airways, Inc. 2006-8-26 View PDF
British Airways, PLC 2006-8-7 View PDF
Complaint of Irvin Rosenfeld v. American Airlines, Inc. 2006-7-20 View PDF
Aerovias del Continente Americano, S.A. 2006-6-18 View PDF
Aloha Airlines, Inc. 2006-2-15 View PDF
Hawaiian Airlines 2005-10-26 View PDF
Aloha Airlines 2005-10-25 View PDF
United Air Lines, Inc. 2005-10-22 View PDF
Petition of JetBlue Airways, Inc. for an Exemption from the Requirements of 14 CFR 382.2 1 (a)(2) 2005-6-5 View PDF
America West Airlines, Inc. 2004-8-19 View PDF
Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. 2004-5-25 View PDF
ATA Airlines, Inc. 2004-4-22 View PDF
Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. 2004-3-27 View PDF
Northwest Airlines, Inc. 2004-3-4 View PDF
United Air Lines, Inc. 2003-12-6 View PDF
Frontier Airlines, Inc. 2003-11-5 View PDF
Delta Air Lines, Inc. 2003-11-4 View PDF
AirTran Airways 2003-10-11 View PDF
Ryan International Airlines, Inc. 2003-9-4 View PDF
Southwest Airlines, Co. 2003-8-30 View PDF
America West Airlines 2003-8-29 View PDF
JetBIue Airways 2003-8-28 View PDF
Liberty Travel 2003-7-19 View PDF
Trans World Airlines, Inc. 2003-7-12 View PDF
Northwest Airlines, Inc. 2003-6-3 View PDF
Mohave County Airport Authority, Inc, Allegiant Air, and Sun Country Airlines 2003-5-28 View PDF
US Airways, Inc. 2003-3-19 View PDF
Complaint of Kyle Heck v. Southwest Airlines, Inc. 2003-3-5 View PDF
American Airlines, Inc., Complaint of Louise Caplan v. American Airlines 2003-3-1 View PDF
Aloha Island Air, Inc., dba Island air, Inc. 2002-12-4 View PDF
Alaska Airlines, Inc. 2002-12-3 View PDF
Petition for Rulemaking of the Tall Club of Silicon Valley 2002-7-36 View PDF
Louise M. Caplan v. Northwest Airlines, Inc. 2002-7-21 View PDF
Linda G. Cook and Emma P. Duggan v. Northwest Airlines, Inc. 2002-3-15 View PDF
Northwest Airlines, Inc. 2002-3-10 View PDF
Louise M. Caplan v. Continental Airlines, Inc. 2002-1-5 View PDF

Other Documents

Name Date Document
Agreement by and between Copa Airlines and US Department of Transportation - Website Accessibility 03/26/2018 View PDF
Agreement by and between All Nippon Airways and US Department of Transportation - Website Accessibility 10/23/2017 View PDF
Agreement by and between Spirit Airlines and US Department of Transportation - Accessible Airport Kiosk 10/23/2017 View PDF
Agreement by and between Alaska Airlines/Virgin America and US Department of Transportation - Accessible Airport Kiosk 10/23/2017 View PDF
Agreement by and between Southwest Airlines and US Department of Transportation - Accessible Airport Kiosk 11/1/2016 View PDF

Publications

Name Document
Plane Talk: Passenger with Disabilities View Link
Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft View PDF
Annual Report on Disability-Related Air Travel Complaints View Link

Related Links

Name
Disability Training Materials and Helpful Information
Government Accountability Office (GAO) Report on Disability-Training Programs
FAA-Approved Portable Oxygen Concentrators
Last updated: Tuesday, November 23, 2021