Etihad Airways Order 2022-11-7

This order concerns violations by Etihad Airways P.J.S.C. (Etihad) of the requirements of 14 CFR Part 382 (Part 382), with respect to the handling and reporting of disability-related complaints that Etihad received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of Part 382 violate the ACAA. This order directs Etihad to cease and desist from future similar violations of Part 382 and the ACAA and assesses the carrier $200,000 in civil penalties.