Aviation Consumer Protection

Welcome to the U.S. Department of Transportation's Office of Aviation Consumer Protection (OACP) website. The Office of Aviation Consumer Protection receives air travel service complaints and uses these complaints to spot trends or areas of concern and investigate and bring cases against airlines and ticket agents. OACP also promotes awareness and understanding of consumer rights through online consumer information and education. If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar. For helpful information related to consumers' rights, please select from the options below.