Enforcement Order

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Scandinavian Airline System Order 2018-11-8

About this Order

This order concerns violations by Scandinavian Airline System (SAS) of the requirements in 14 CFR Part 382 (Part 382). SAS violated the Department’s Web site accessibility requirements when it created a separate Web site for individuals with disabilities instead of ensuring that its primary Web site met the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standard, as required by section 382.43(c). Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of that part also violate the ACAA. In addition, violations of Part 382 constitute a failure to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5. Finally, violations of Parts 382 and 259 and 49 U.S.C. § 41705 also constitute unfair and deceptive practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs SAS to cease and desist from future violations of these requirements and assesses the carrier $200,000 in civil penalties.

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