Complaint of Tim Maddox Xiomara Osorio 2008-12-5

About this Order

On June 28, 2007, Tim Maddox and Xiomara Osorio (collectively referred to as “Complainants”) filed a complaint under 14 CFR Part 382, the rule implementing the Air Carrier Access Act (“ACAA”). The Complainants allege that the airlines located at the Los Angeles International Airport, Tom Bradley International Terminal (“LAX”) failed to provide safe and adequate wheelchair assistance to passengers with disabilities by allowing their employees to utilize improperly maintained equipment and by failing to provide adequate operational training for workers employed by Aero Port Services (“APS”) as required by 14 CFR 382.61.