Customer Service Plans
A compilation of rules, guidance, enforcement orders and other related information regarding customer service plans.
Rules
| Name | Document |
|---|---|
| 14 CFR 259.5 - Customer Service Plans | Link |
Enforcement Orders
| Name | Order No. | Document |
|---|---|---|
| Southwest Airlines | 2023-12-11 | View PDF |
| Flugleidir, h.f., d/b/a Icelandair | 2018-4-11 | View PDF |
| Frontier Airlines, Inc. | 2017-08-27 | View PDF |
| American Airlines, Inc. | 2015-11-3 | View PDF |
| American Airlines, Inc. | 2015-9-10 | View PDF |
| Air India, Limited | 2012-5-4 | View PDF |
Last updated: Monday, December 18, 2023