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Customer Service Plans

A compilation of rules, guidance, enforcement orders and other related information regarding customer service plans. 

Rules

Name Document
14 CFR 259.5 - Customer Service Plans Link

Enforcement Orders

Name Order No. Document
Flugleidir, h.f., d/b/a Icelandair  2018-4-11 View PDF
Frontier Airlines, Inc. 2017-08-27 View PDF
American Airlines, Inc. 2015-11-3 View PDF
American Airlines, Inc. 2015-9-10 View PDF
Air India, Limited 2012-5-4 View PDF
Last updated: Monday, April 16, 2018