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Posted September 11, 2025
August 2025 Air Travel Consumer Report (ATCR): June 2025 and January - June 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for June and January - June 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.
Posted September 3, 2025
Air Carrier Access Act Advisory Committee - Solicitation of Nominations for Membership. Today, the U.S. Department of Transportation (DOT) announced that it is soliciting applications and nominations for membership to the Air Carrier Access Act (ACAA) Advisory Committee (Committee). The Committee was established pursuant to the FAA Reauthorization Act of 2018 and extended under the FAA Reauthorization Act of 2024. The purpose of the Committee is to assess barriers to accessible air travel, determine the extent to which the Department is addressing those barriers, recommend improvements, and advise the Secretary on implementing ACAA. The deadline for nominations for Committee members must be received on or before October 3, 2025. More information regarding the process for submitting applications and nominations can be found in the Federal Register notice.
Posted August 13, 2025
The U.S. Department of Transportation (DOT) Modernizes Aviation Consumer Complaint System. DOT recently launched a new, modernized web-based system for submitting and handling air travel service complaints as part of the Aviation Complaint, Enforcement, and Reporting System (ACERS).
Posted August 11, 2025
July 2025 Air Travel Consumer Report (ATCR): May 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for May 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.
Posted July 9, 2025
June 2025 Air Travel Consumer Report (ATCR): April 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for April 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.
Posted June 18, 2025
May 2025 Air Travel Consumer Report (ATCR): March 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for March 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.
Posted June 2, 2025
Notification of Enforcement Discretion - Ensuring Safe Accommodations for Air Travelers With Disabilities Using Wheelchairs. This notice announces that the U.S. Department of Transportation (DOT) will not take enforcement action against regulated entities before August 1, 2025, for failing to comply with the new or revised requirements contained in the final rule on Ensuring Safe Accommodations for Air Travelers With Disabilities Using Wheelchairs (Wheelchair Rule). This enforcement discretion does not apply to violations of 14 CFR Part 382 that would also have been violations prior to the issuance of the Wheelchair Rule.
Click this link for the PDF version of the Notice.
Posted May 28, 2025
April 2025 Air Travel Consumer Report (ATCR): February 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for February 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.
Posted May 8, 2025
March 2025 Air Travel Consumer Report (ATCR): January 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for January 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.
Posted April 25, 2025
Air Travel Consumer Submissions Data: June-December 2024 and Full Year 2024. Today, the U.S. Department of Transportation released data on the submissions (complaints, inquiries, and opinions) it received from consumers about air travel for June-December 2024 and the full calendar year 2024.
