Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

American Airlines, Inc., Complaint of Louise Caplan v. American Airlines 2003-3-1

This order concerns certain alleged violations by American Airlines (“American”) of the requirements of 14 CFR Part 382, with respect to providing wheelchair assistance to passengers with disabilities and dispositive responses to persons who complain to the carrier about its failure to comply with Part 382.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact AirConsumer2@dot.gov.
Last updated: Tuesday, March 4, 2003