Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

American Airlines, Inc., Complaint of Louise Caplan v. American Airlines 2003-3-1

This order concerns certain alleged violations by American Airlines (“American”) of the requirements of 14 CFR Part 382, with respect to providing wheelchair assistance to passengers with disabilities and dispositive responses to persons who complain to the carrier about its failure to comply with Part 382.

Last updated: Tuesday, March 4, 2003