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Ticket Refunds

A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.

Rules

Rules on aviation ticket refunds
NameDocument
14 CFR Part 374View Rule

Guidance

Guidance on Airline Ticket Refund Rules
NameDateDocument
Guidance on the 24-hour reservation requirement05/31/2013View PDF
Spirit Airlines Strike06/12/2010View PDF
Honoring tickets of insolvent airlines: more information01/23/2003View in MS Word
Honoring tickets of insolvent airlines, add'l information11/14/2002View in MS Word
Honoring tickets of insolvent airlines08/08/2002View in MS Word
Cancellation penalties04/10/1992View PDF
   

Enforcement Orders

Enforcement orders regarding aviation ticket refunds
NameOrder No.Document
Mike Borsetti v. British Airways2018-5-17View PDF
Allegiant Air, LLC2018-4-8View PDF
American Airlines, Inc.2017-7-9View PDF
Dynamic International Airways, LLC2017-4-12View PDF
Silver Airways LLC2016-9-18View PDF
United Airlines, Inc.2013-8-27View PDF
JetBlue Airways Corporation2013-6-20View PDF
Paragon Air, Inc.2009-07-17View PDF
Boston-Maine Airways Corp.2006-7-7View PDF
Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties2003-3-11View PDF
Last updated: Wednesday, September 11, 2019