Ticket Refunds
A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.
Rules
Name |
Document |
---|
14 CFR Part 374 - Implementation of the Consumer Credit Protection Act With Respect to Air Carriers and Foreign Air Carriers |
Link |
Notice of Proposed Rulemaking: Airline Ticket Refunds and Consumer Protections (published August 22, 2022) |
Link |
Guidance
Name |
Date |
Document |
---|
Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel |
5/12/2020 |
View PDF |
Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel |
4/3/2020 |
View PDF |
Guidance on the 24-hour reservation requirement |
5/31/2013 |
View PDF |
Spirit Airlines Strike |
6/12/2010 |
View PDF |
Honoring tickets of insolvent airlines: more information |
1/23/2003 |
View in MS Word |
Honoring tickets of insolvent airlines, add'l information |
11/14/2002 |
View in MS Word |
Honoring tickets of insolvent airlines |
8/8/2002 |
View in MS Word |
Cancellation penalties |
4/10/1992 |
View PDF |
Enforcement Orders
Name |
Order No. |
Document |
---|
Simon Cyr v Air Transat |
2023-7-11 |
View PDF |
Air Transat |
2023-7-10 |
View PDF |
SAS |
2023-7-8 |
View PDF |
British Airways |
2023-6-3 |
View PDF |
TAP Air Portugal |
2022-11-14 |
View PDF |
Swoop |
2022-11-13 |
View PDF |
Frontier Airlines |
2022-11-12 |
View PDF |
EL AL Israel Airlines Ltd. |
2022-11-11 |
View PDF |
Avianca |
2022-11-10 |
View PDF |
Air India |
2022-11-9 |
View PDF |
Aerovias de Mexico, S.A. de C.V. |
2022-11-8 |
View PDF |
Habib Hymie Chera v. Frontier Airlines |
2022-11-20 |
View PDF |
Meier Libersohn v. Avianca |
2022-11-19 |
View PDF |
Wojciech Koch v Swoop |
2022-11-16 |
View PDF |
Air Canada Settlement Agreement |
|
View PDF |
Abraham Gutnicki v. United Airlines and Scott J. Reiners v. United Airlines |
2021-1-6 |
View PDF |
Mike Borsetti v. British Airways |
2018-5-17 |
View PDF |
Allegiant Air, LLC |
2018-4-8 |
View PDF |
American Airlines, Inc. |
2017-7-9 |
View PDF |
Dynamic International Airways, LLC |
2017-4-12 |
View PDF |
Silver Airways LLC |
2016-9-18 |
View PDF |
United Airlines, Inc. |
2013-8-27 |
View PDF |
JetBlue Airways Corporation |
2013-6-20 |
View PDF |
Paragon Air, Inc. |
2009-07-17 |
View PDF |
Boston-Maine Airways Corp. |
2006-7-7 |
View PDF |
Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties |
2003-3-11 |
View PDF |
Other Documents
Name |
Date |
Document |
---|
Report to the White House Competition Council: DOT’s Investigatory, Enforcement, and Other Activities Addressing Lack of Timely Airline Ticket Refunds Associated With the COVID–19 Pandemic |
9/9/2021 |
View PDF |
Last updated: Wednesday, August 2, 2023