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Ticket Refunds

A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.


Name Document
14 CFR Part 374 - Implementation of the Consumer Credit Protection Act With Respect to Air Carriers and Foreign Air Carriers Link
Final Rule - Refunds and Other Consumer Protections (April 24, 2024) Link


Name Date Document
Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel 5/12/2020 View PDF
Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel 4/3/2020 View PDF
Guidance on the 24-hour reservation requirement 5/31/2013 View PDF
Spirit Airlines Strike 6/12/2010 View PDF
Honoring tickets of insolvent airlines: more information 1/23/2003 View in MS Word
Honoring tickets of insolvent airlines, add'l information 11/14/2002 View in MS Word
Honoring tickets of insolvent airlines 8/8/2002 View in MS Word
Cancellation penalties 4/10/1992 View PDF

Enforcement Orders

Name Order No. Document
Southwest Airlines 2023-12-11 View PDF
Simon Cyr v Air Transat 2023-7-11 View PDF
Air Transat 2023-7-10 View PDF
SAS 2023-7-8 View PDF
British Airways 2023-6-3 View PDF
TAP Air Portugal 2022-11-14 View PDF
Swoop 2022-11-13 View PDF
Frontier Airlines 2022-11-12 View PDF
EL AL Israel Airlines Ltd. 2022-11-11 View PDF
Avianca 2022-11-10 View PDF
Air India 2022-11-9 View PDF
Aerovias de Mexico, S.A. de C.V. 2022-11-8 View PDF
Habib Hymie Chera v. Frontier Airlines 2022-11-20 View PDF
Meier Libersohn v. Avianca 2022-11-19 View PDF
Wojciech Koch v Swoop 2022-11-16 View PDF
Air Canada Settlement Agreement   View PDF
Abraham Gutnicki v. United Airlines and Scott J. Reiners v. United Airlines 2021-1-6 View PDF
Mike Borsetti v. British Airways 2018-5-17 View PDF
Allegiant Air, LLC 2018-4-8 View PDF
American Airlines, Inc. 2017-7-9 View PDF
Dynamic International Airways, LLC 2017-4-12 View PDF
Silver Airways LLC 2016-9-18 View PDF
United Airlines, Inc. 2013-8-27 View PDF
JetBlue Airways Corporation 2013-6-20 View PDF
Paragon Air, Inc. 2009-07-17 View PDF
Boston-Maine Airways Corp. 2006-7-7 View PDF
Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties 2003-3-11 View PDF

Other Documents

Name Date Document
Report to the White House Competition Council: DOT’s Investigatory, Enforcement, and Other Activities Addressing Lack of Timely Airline Ticket Refunds Associated With the COVID–19 Pandemic 9/9/2021 View PDF