Ticket Refunds
A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.
Rules
| Name | Document |
|---|---|
| 14 CFR Part 260 - Refunds for Airline Fare and Ancillary Service Fees | Link |
| 14 CFR Part 374 - Implementation of the Consumer Credit Protection Act With Respect to Air Carriers and Foreign Air Carriers | Link |
| Final Rule - Refunds and Other Consumer Protections (April 24, 2024) | Link |
Guidance
| Name | Date | Document |
|---|---|---|
| Notification of Enforcement Discretion | 7/8/2026 | View Link |
| Notification of Enforcement Discretion | 12/5/2025 | View Link |
| Small Entity Compliance Guide Final Rule on Refunds and Other Consumer Protections | 12/11/2024 | View PDF |
| Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel | 5/12/2020 | View PDF |
| Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel | 4/3/2020 | View PDF |
| Guidance on the 24-hour reservation requirement | 5/31/2013 | View PDF |
| Spirit Airlines Strike | 6/12/2010 | View PDF |
| Honoring tickets of insolvent airlines: more information | 1/23/2003 | View in MS Word |
| Honoring tickets of insolvent airlines, add'l information | 11/14/2002 | View in MS Word |
| Honoring tickets of insolvent airlines | 8/8/2002 | View in MS Word |
| Cancellation penalties | 4/10/1992 | View PDF |
Enforcement Orders
| Name | Order No. | Document |
|---|---|---|
| Southwest Airlines | 2025-12-4 | View PDF |
| South African Airways | 2024-5-28 | View PDF |
| KLM | 2024-5-27 | View PDF |
| Lufthansa | 2024-5-26 | View PDF |
| Southwest Airlines | 2023-12-11 | View PDF |
| Simon Cyr v Air Transat | 2023-7-11 | View PDF |
| Air Transat | 2023-7-10 | View PDF |
| SAS | 2023-7-8 | View PDF |
| British Airways | 2023-6-3 | View PDF |
| TAP Air Portugal | 2022-11-14 | View PDF |
| Swoop | 2022-11-13 | View PDF |
| Frontier Airlines | 2022-11-12 | View PDF |
| EL AL Israel Airlines Ltd. | 2022-11-11 | View PDF |
| Avianca | 2022-11-10 | View PDF |
| Air India | 2022-11-9 | View PDF |
| Aerovias de Mexico, S.A. de C.V. | 2022-11-8 | View PDF |
| Habib Hymie Chera v. Frontier Airlines | 2022-11-20 | View PDF |
| Meier Libersohn v. Avianca | 2022-11-19 | View PDF |
| Wojciech Koch v Swoop | 2022-11-16 | View PDF |
| Air Canada Settlement Agreement | View PDF | |
| Abraham Gutnicki v. United Airlines and Scott J. Reiners v. United Airlines | 2021-1-6 | View PDF |
| Mike Borsetti v. British Airways | 2018-5-17 | View PDF |
| Allegiant Air, LLC | 2018-4-8 | View PDF |
| American Airlines, Inc. | 2017-7-9 | View PDF |
| Dynamic International Airways, LLC | 2017-4-12 | View PDF |
| Silver Airways LLC | 2016-9-18 | View PDF |
| United Airlines, Inc. | 2013-8-27 | View PDF |
| JetBlue Airways Corporation | 2013-6-20 | View PDF |
| Paragon Air, Inc. | 2009-07-17 | View PDF |
| Boston-Maine Airways Corp. | 2006-7-7 | View PDF |
| Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties | 2003-3-11 | View PDF |
Other Documents
| Name | Date | Document |
|---|---|---|
| Report to the White House Competition Council: DOT’s Investigatory, Enforcement, and Other Activities Addressing Lack of Timely Airline Ticket Refunds Associated With the COVID–19 Pandemic | 9/9/2021 | View PDF |
Last updated: Wednesday, July 8, 2026