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Ticket Refunds

A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.


Name Document
14 CFR Part 374 - Implementation of the Consumer Credit Protection Act With Respect to Air Carriers and Foreign Air Carriers Link


Name Date Document
Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel 5/12/2020 View PDF
Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel 4/3/2020 View PDF
Guidance on the 24-hour reservation requirement 5/31/2013 View PDF
Spirit Airlines Strike 6/12/2010 View PDF
Honoring tickets of insolvent airlines: more information 1/23/2003 View in MS Word
Honoring tickets of insolvent airlines, add'l information 11/14/2002 View in MS Word
Honoring tickets of insolvent airlines 8/8/2002 View in MS Word
Cancellation penalties 4/10/1992 View PDF

Enforcement Orders

Name Order No. Document
Air Canada Settlement Agreement   View PDF
Abraham Gutnicki v. United Airlines and Scott J. Reiners v. United Airlines 2021-1-6 View PDF
Mike Borsetti v. British Airways 2018-5-17 View PDF
Allegiant Air, LLC 2018-4-8 View PDF
American Airlines, Inc. 2017-7-9 View PDF
Dynamic International Airways, LLC 2017-4-12 View PDF
Silver Airways LLC 2016-9-18 View PDF
United Airlines, Inc. 2013-8-27 View PDF
JetBlue Airways Corporation 2013-6-20 View PDF
Paragon Air, Inc. 2009-07-17 View PDF
Boston-Maine Airways Corp. 2006-7-7 View PDF
Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties 2003-3-11 View PDF

Other Documents

Name Date Document
Report to the White House Competition Council: DOT’s Investigatory, Enforcement, and Other Activities Addressing Lack of Timely Airline Ticket Refunds Associated With the COVID–19 Pandemic 9/9/2021 View PDF
Last updated: Tuesday, November 23, 2021