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Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel

Document
Enforcement Notice Final April 3 2020.pdf

This notice reminds the traveling public and U.S. and foreign carriers that passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed.  Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines’ obligation to refund passengers for cancelled or significantly delayed flights remains unchanged.

Regulatory Topic: Aviation Consumer Protection
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Effective Date: Friday, April 3, 2020
Issued Date: Friday, April 3, 2020