Enforcement Order

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United Airlines, Inc. 2013-8-27

About this Order

This consent order concerns the failure of United Airlines, Inc., (United) to timely process consumer refund requests, as required by the Consumer Credit Protection Act and Regulation Z of the Board of Governors of the Federal Reserve System, 15 U.S.C. §§ 1601-1693r and 12 CFR Part 226 (Regulation Z), and the related implementing requirement in 14 CFR Part 374.

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