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Air Consumer

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Bumping & Oversales

p, pre { margin: 0.5em 0; } Bumping

The vast majority of the time, passengers don’t have any problems boarding their flights.  But occasionally, airlines may “bump” passengers and have them give up their seats.  Bumping, also known as “denied boarding,” happens when there...

Final Rule: Use of Electronic Cigarettes on Aircraft

The Department of Transportation is issuing a final rule to extend the smoking ban in 14 CFR Part 252 to include all charter (i.e., nonscheduled) flights where a flight attendant is a required crewmember. The revised Part 252 would comport with 49 U.S.C. § 41706, which was revised in 2012, to...

2015 Airline Consumer Complaints Up From Previous Year


WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during 2015 were up 29.8 percent from 2014, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.

For all of last year, the Department received 20...

News Digest (DOT 101-13)

Consumers Cautioned on Air Tours to College Bowl Games. The U.S. Department of Transportation today reminded air travelers going to this season’s college football bowl games that a company marketing an air tour package that includes game tickets must have the tickets in hand or have a written...

Qantas Fined for Failing to Disclose Baggage Fees

DOT 112-12


Qantas Fined for Failing to Disclose Baggage Fees

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty of $100,000 against Qantas, an Australian air carrier, for violating the Department’s new...

Disclosure of charges for checked baggage

This notice is intended to give guidance to air carriers and foreign air carriers on disclosure of carrier baggage policies and associated fees in connection with checked baggage. The general industry practice until recently has been to allow passengers two free checked bags, generally of up to...