Air Consumer

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Air Travel Consumer Report: September 2024 Numbers and 3rd Quarter Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of September 2024 and third quarter of 2024 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR...

What Airline Passengers Need to Know About DOT’s Automatic Refund Rule

In April 2024, the U.S. Department of Transportation issued a final rule to address persistent issues reported by airline passengers who were trying to obtain refunds they were owed.

Air Travel Consumer Report: May 2024 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of May 2024 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR is designed to assist consumers...

Air Travel Consumer Report: April 2024 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of April 2024 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR is designed to assist...

Air Travel Consumer Report: June-December 2023, Full Year 2023 Airline Consumer Submissions Data

WASHINGTON – The U.S. Department of Transportation (DOT) today released data on the submissions (complaints, inquiries, and opinions) it has received from consumers about air travel for June-December 2023 and the full calendar year 2023. The submissions about air travel in calendar year 2023 are...

Air Travel Consumer Report: March 2024 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of March 2024 for on-time performance, mishandled baggage, mishandled wheelchairs and scooters, and 1st quarter oversales. The ATCR is...

USDOT Alerts Passengers That Starting Today, Southwest Airlines Must Provide Compensation for Delays and Cancellations Within Their Control

DOT’s historic enforcement action against Southwest earlier this year requires the airline to provide $75 transferrable vouchers to passengers affected by delays and cancellations within the airline’s control that cause passengers to reach their destination three or more hours after their scheduled...

Secretary Buttigieg Delivers Remarks at Washington National Airport to Announce Major Airline Consumer Protection Rules

Washington, DC – Building on the Biden-Harris Administration’s historic record of expanding consumer protections and standing up for airline passengers, U.S. Transportation Secretary Pete Buttigieg announced today two final rules that will deliver automatic cash refunds when owed to airline...

FACT SHEET: Biden-Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air Travel

Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline fees

Biden-Harris Administration Announces Final Rule to Protect Consumers from Surprise Airline Junk Fees

Rule will save consumers over half a billion dollars each year in expensive, unexpected baggage, change, and cancellation fees by requiring airlines to make these costs clear upfront

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Air Consumer

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