Frontier Airlines Order 2022-11-12

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Frontier Airlines (Frontier) failed to provide timely refunds to tens of thousands of consumers for flights that the airline significantly changed in violation of 49 U.S.C. § 41712 and 14 CFR Part 259. This order directs Frontier to cease and desist from future similar violations of section 41712 and 14 CFR Part 259 and assesses the carrier $2.2 million in civil penalties.