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Cancellation penalties

We would like to call your attention to several consumer-related issues concerning the new fare structure recently announced by American.  American's April 10 newspaper advertisement states that all tickets will be subject to a penalty of $25 if the passenger wishes to change his or her routing.In addition, First Class and full-fare coach tickets will incur a $25 penalty if the passenger wishes to cancel and obtain a refund.Since First Class and full-fare coach tickets have generally not been subject to penalties in the past, we would like to remind you of the requirements of 14 CFR 253.7 of our regulations.

Last updated: Thursday, January 3, 2013