Enforcement Order

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Mike Borsetti v. British Airways Order of Dismissal 2018-5-17

About this Order

On September 22, 2014, Mike Borsetti (the Complainant) filed a third-party complaint under 14 CFR § 302.404 against British Airways (BA). The Complainant alleges that BA violated the Department’s rules concerning oversales, refunds, and substantive responses to consumer complaints, 14 CFR §§ 250.2b, 250.3, 250.6, 250.9, 259.5, 259.7, and 374.3, when it downgraded his traveling party to a lower class of service. The Complainant also contends that BA’s actions constitute unfair and deceptive practices in violation of 49 U.S.C. § 41712. This order finds that BA did not violate these regulatory and statutory provisions.

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