American Airlines, Inc. Consent Order 2017-7-9

About this Order

This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to cease and desist from future similar violations of 49 U.S.C. § 41712, 14 CFR 259.5(b)(5), and 14 CFR Part 374, and assesses $250,000 in civil penalties.