May 2025 Air Travel Consumer Report
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report:
Flight Delays: March 2025 / January - March 2025
Mishandled Baggage / Wheelchairs and Scooters: March 2025 / January - March 2025
Oversales: January- March 2025
Consumer Submissions (complaints, inquiries and opinions): March 2025
Customer Service Reports to the Department of Homeland Security: March 2025
Airline Animal Incident Reports: March 2025
Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.
DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
airconsumer2@dot.gov.
Last updated: Wednesday, June 18, 2025