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Notice of Proposed Rulemaking (NPRM) - Refunding Fees for Delayed Checked Bags and Ancillary Services that Are Not Provided

The U.S. Department of Transportation is issuing an NPRM that would require airlines to refund fees for checked bags that are significantly delayed and for ancillary services, such as advance seat selection and wi-fi, when consumers pay for them but they are not provided.  Under an existing DOT rule, passengers are entitled to a fee refund if their checked bags are lost. The NPRM proposes to require airlines to also refund checked baggage fees when the baggage is delayed beyond 12 hours for domestic flights and beyond 25 hours for international flights. It also proposes to require airlines to promptly provide a refund to a passenger of any fees paid for ancillary services anytime that the services are not provided by the airline.  The Department’s existing rule states that airlines are required to refund fees for services that were not provided due to an oversale situation or flight cancellation.

Last updated: Wednesday, July 21, 2021