States are responsible for regulating the medical services provided by air ambulance operators and the insurance issues related to those services. The U.S. Department of Transportation (DOT) has limited authority under the Airline Deregulation Act to regulate the prices, routes, or services of an air carrier, including an air ambulance operator, in air transportation. However, DOT’s Office of Aviation Enforcement and Proceedings may pursue enforcement action against air ambulance operators who engage in unfair and deceptive practices. Complaints and comments related to those perceived practices may be submitted to the Aviation Consumer Protection Division's on-line complaint form. Complaints are reviewed to determine whether an air ambulance is in compliance with federal law enforced by the Department protecting the rights of air travel consumers. Complaints are also used to track trends or spot areas of concern that serve as the basis for rulemaking, legislation, and research.
Air Ambulance Complaints
Provided below is a list of consumer complaints filed with the U.S. Department of Transportation against air ambulance operators since January 2019.
Month | Air Ambulance Company | Number of Complaints |
|---|---|---|
January 2019 | Med-Trans Corporation d/b/a Med-Trans Air Medical Transport - a subsidiary of Air Medical Group Holdings, Inc. | 1 |
February 2019 | Life Flight Network, LLC | 1 |
March 2019 | Med-Trans Corporation d/b/a Med-Trans Air Medical Transport - a subsidiary of Air Medical Group Holdings, Inc. | 1 |
ITA Holdings Group, LLC d/b/a Apollo MedFlight | 1 | |
April 2019 | O'Hara Aviation Management Services L.C. d/b/a First Flight Air Medical | 1 |
Air Evac EMS, Inc. d/b/a Air Evac Lifeteam - a subsidiary of Air Medical Group Holdings, Inc. | 1 | |
May 2019 | Rocky Mountain Holdings, LLC - a subsidiary of Air Methods Corporation | 1 |
June 2019 | N/A | 0 |
July 2019 | Jet Rescue | 1 |
PHI Air Ambulance | 1 | |
PHI Air Medical | 1 | |
Reach Medical Holdings | 1 | |
August 2019 | Stanford Life Flight | 1 |
MED-TRANS CORPORATION | 2 | |
September 2019 | Med-Trans Air Medical Transport - a subsidiary of Air Medical Group Holdings, Inc. | 1 |
Air Evac Lifeteam - a subsidiary of Air Medical Group Holdings, Inc. | 1 | |
Rocky Mountain Holdings - a subsidiary of Air Methods Corporation | 2 | |
Life Net – a subsidiary Air Methods Corporation | 1 | |
October 2019 | Air Methods D/B/A Rocky Mountain Holdings | 2 |
Air Medical Group D/B/A Reach Medical | 2 | |
November 2019 | Air Methods | 2 |
Air Medical D/B/A Air Evac | 1 |
Air Ambulance Complaint Data for Previous Years
Air Ambulance and Patient Billing Advisory Committee
On October 5, 2018, President Trump signed the FAA Reauthorization Act of 2018 (FAA Act), Pub. L. No. 115-254, 132 Stat. 3186 (2018). Section 418 of the FAA Act requires the Secretary of Transportation, in consultation with the Secretary of Health and Human Services, to establish an advisory committee to review options to improve the disclosure of charges and fees for air medical services, better inform consumers of insurance options for such services, and protect consumers from balance billing. The Department intends to establish a Federal advisory committee to be known as the Air Ambulance and Patient Billing Advisory Committee (AAPB Advisory Committee) to carry out the requirements of Section 418 of the FAA Act. More information on the AAPB Advisory Committee can be found at https://www.transportation.gov/airconsumer/AAPB.