Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

What's New

Latest News

Posted August 13, 2025

The U.S. Department of Transportation (USDOT) Modernizes Aviation Consumer Complaint System. USDOT recently launched a new, modernized web-based system for submitting and handling air travel service complaints as part of the Aviation Complaint, Enforcement, and Reporting System (ACERS).

Posted August 11, 2025

July 2025 Air Travel Consumer Report (ATCR): May 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for May 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.

Posted July 9, 2025

June 2025 Air Travel Consumer Report (ATCR): April 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for April 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.

Posted June 18, 2025

May 2025 Air Travel Consumer Report (ATCR): March 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for March 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.

Posted June 2, 2025

Notification of Enforcement Discretion - Ensuring Safe Accommodations for Air Travelers With Disabilities Using Wheelchairs. This notice announces that the U.S. Department of Transportation (DOT) will not take enforcement action against regulated entities before August 1, 2025, for failing to comply with the new or revised requirements contained in the final rule on Ensuring Safe Accommodations for Air Travelers With Disabilities Using Wheelchairs (Wheelchair Rule). This enforcement discretion does not apply to violations of 14 CFR Part 382 that would also have been violations prior to the issuance of the Wheelchair Rule.

Click this link for the PDF version of the Notice.

Posted May 28, 2025

April 2025 Air Travel Consumer Report (ATCR): February 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for February 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.

Posted May 8, 2025

March 2025 Air Travel Consumer Report (ATCR): January 2025 data. Today, the U.S. Department of Transportation (DOT) released its Air Travel Consumer Report (ATCR) for January 2025. The report includes airline operational data on on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. It also provides information on consumer submissions (complaints, inquiries, and opinions) to DOT related to air travel.

Posted April 25, 2025

Air Travel Consumer Submissions Data: June-December 2024 and Full Year 2024. Today, the U.S. Department of Transportation released data on the submissions (complaints, inquiries, and opinions) it received from consumers about air travel for June-December 2024 and the full calendar year 2024. 

Aircraft attached to jet bridge
Last updated: Wednesday, August 27, 2025