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February 2026 Air Travel Consumer Report

Document
February 2026 ATCR.pdf

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included in this Report:

Flight Delays: December 2025 / January - December 2025
Mishandled Baggage / Wheelchairs and Scooters: December 2025 / January- September 2025 
Oversales: 4th Quarter / January- December 2025 
Consumer Complaints Data:  See page 54 for explanation
Customer Service Reports to the Department of Homeland Security: December 2025
Airline Animal Incident Reports: December 2025 and Full Year 2025

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact Airconsumer2@dot.gov.
Last updated: Friday, March 20, 2026