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On May 24, 2012, the Department established the ACPAC as mandated by section 411 of the FAA Modernization and Reform Act of 2012, Pub. L. No. 112-95 (2012), as amended. The FAA Reauthorization Act of 2018, Pub. L. No. 115-254 (2018), extended the authorization for the Committee from...
October 2018 Air Travel Consumer Report
The Department of Transportation (DOT or Department) is issuing a final rule to facilitate innovation and growth in the air charter industry while strengthening the legal protections provided to consumers of charter air transportation.
This order concerns violations by Allegiant Air, LLC, of requirements relating to aircraft cabin temperatures and other assurances contained in its tarmac delay contingency plan. Allegiant did not provide passengers a comfortable cabin temperature on several delayed...
September 2018 Air Travel Consumer Report
August 2018 Air Travel Consumer Report
Delta Air Lines Redacted Animal Incident Report for May 2018
On September 22, 2014, Mike Borsetti (the Complainant) filed a third-party complaint under 14 CFR § 302.404 against British Airways (BA). The Complainant alleges that BA violated the Department’s rules concerning oversales, refunds, and substantive responses to consumer...
On March 21, 2017, Benjamin Edelman (the Complainant) filed a formal complaint against American Airlines, Inc. (American) pursuant to 14 CFR Part 302. The Complainant alleges that American misrepresented carrier-imposed surcharges as “taxes.” Pursuant to 14 CFR 302.406(a)(2...
On July 6, 2015, Mr. Benjamin Edelman (the Complainant) filed a formal complaint under 14 CFR § 302.404 against American Airlines, Inc. (American). The Complainant alleged that American, after a passenger-requested change to reservations, failed to provide information...