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Welcome to the U.S. Department of Transportation's Office of Aviation Consumer Protection (OACP) website. The Office of Aviation Consumer Protection receives air travel service complaints and uses these complaints to spot trends or areas of concern and investigate and bring cases against...
Airlines are prohibited from subjecting a person in air transportation to discrimination on the basis of race, color, national origin, religion, sex, or ancestry.
Passengers’ Rights to Fly Free from DiscriminationFederal law prohibits airlines from discriminating against airline...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Information about filing airline related complaint for safety and security, airline service, and disability and discrimination complaints.
A summary of important links and policies regarding accessibility issues.
U.S. Transportation Secretary Ray LaHood today announced new airline passenger protections that will require airlines to reimburse passengers for bag fees if their bags are lost, provide consumers involuntarily bumped from flights with greater compensation, expand the current ban on lengthy...
U.S. Transportation Secretary Ray LaHood today announced a new rule that significantly strengthens protections afforded to consumers by, among other things, establishing a hard time limit after which U.S. airlines must allow passengers to deplane from domestic flights.
This Consent Order concerns violations by Frontier Airlines, Inc., (Frontier) of the Department’s oversales rule, 14 CFR Part 250, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, stemming from the carrier’s failure to provide cash compensation to passengers...
This consent order concerns certain fare displays on Alitalia’s U.S. website (www.alitalia.com) and certain displays of Alitalia fares on Travelocity.com, a major travel vendor and agent of Alitalia, that failed to comply with the Department’s rule on full fare advertising, 14 CFR 399.84.