An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712 with respect to two separate flights. For these flights, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays...
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, by Air Canada. Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in...
This order concerns violations by TAME Linea Aerea del Ecuador (“TAME”) of the Department of Transportation’s full fare advertising rule contained in 14 CFR 399.84(a). These violations constitute unfair and deceptive practices and unfair methods of...
On January 4, 2017, Mr. Mike Borsetti filed a third-party complaint against American Airlines, Inc. (American). He contends that a provision of American’s contract of carriage, known as “Rule 80(C),” is impermissibly vague with respect to the options that American will offer to...
This consent order concerns violations by Norwegian Air Shuttle of the rule concerning post-purchase price increases, 14 CFR 399.88(b), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs Norwegian Air Shuttle to cease and desist from...
AGREEMENT BY and BETWEEN COMPAÑÍA PANAMEÑA DE AVIACIÓN, S.A. And U.S. DEPARTMENT OF TRANSPORTATION
December 2017 Air Travel Consumer Report
Improved website design will make it easier for travelers to understand their rights
WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it is launching its redesigned airline consumer website
“This redesigned website will provide clear...
Improved website design will make it easier for travelers to understand their rights
WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it is launching its redesigned airline consumer website.
“This redesigned website will provide clear...
The Office of Management and Budget (OMB) has renewed the Control Number for the U.S. Department of Transportation Service Animal Air Transportation Form and Service Animal Relief Attestation Form. Both...