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This consent order concerns violations by Norwegian Air Shuttle of the rule concerning post-purchase price increases, 14 CFR 399.88(b), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs Norwegian Air Shuttle to cease and desist from...
AGREEMENT BY and BETWEEN COMPAÑÍA PANAMEÑA DE AVIACIÓN, S.A. And U.S. DEPARTMENT OF TRANSPORTATION
December 2017 Air Travel Consumer Report
Improved website design will make it easier for travelers to understand their rights
WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it is launching its redesigned airline consumer website
“This redesigned website will provide clear...
Improved website design will make it easier for travelers to understand their rights
WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it is launching its redesigned airline consumer website.
“This redesigned website will provide clear...
The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability. The Department of Transportation (DOT) is responsible for enforcing the ACAA and its implementing disability regulation, which apply to all flights to,...
Annual Report on Disability-Related Air Travel Complaints
Bipartisan Partnership Between the U.S. Department of Transportation and State Attorneys General to Protect Airline Passengers
Common Terms in Air Travel
Tell it to the Judge: ...
The vast majority of the time, passengers don’t have any problems boarding their flights. But occasionally, airlines may “bump” passengers and have them give up their seats. Bumping, also known as “denied boarding,” happens when there are more passengers scheduled to fly on an...
While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, checked bags may occasionally become lost, delayed, or damaged in transit. Under DOT regulations (for domestic travel) and international treaties (for international...
Travel plans sometimes change and you may want a refund for a purchased airline ticket or fees for other related services such as baggage transport or seat selection. This page contains useful information to determine whether you are entitled to a refund of the ticket price or fees charged for...