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Consumer Protection

Legacy ID
2391

Frontier Airlines, Inc. Order 2017-09-11

This consent order concerns violations by Frontier Airlines, Inc., of 14 CFR 259.4 (the Department’s tarmac delay rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan)....

8th Meeting: June 23, 2015

The ACACP held its eighth public meeting on June 23, 2015, in Washington, DC.

The committee discussed airline policies on change and cancellation fees, the disclosure of hotel resort fees, and airline policies and procedures for the transport of baggage.

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9th Meeting: September 1, 2015

The ACACP held its ninth public meeting on September 1, 2015, in Washington, DC.

The committee discussed the recommendations submitted to it during the past three public meetings on the following subjects: Voice calls, government-imposed taxes and fees, airline mergers and...

Frontier Airlines, Inc. Consent Order 2017-08-27

This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, and the domestic baggage liability rule, 14 CFR Part 254, by Frontier Airlines, Inc. (“Frontier”). Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of...