Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

Benjamin Edelman v. American Airlines Order of Dismissal 2018-5-31

About this Order

On July 6, 2015, Mr. Benjamin Edelman (the Complainant) filed a formal complaint under 14 CFR § 302.404 against American Airlines, Inc. (American). The Complainant alleged that American, after a passenger-requested change to reservations, failed to provide information regarding the passenger’s free baggage allowance and/or the applicable fee for a carry-on bag and the first and second checked bag when the e-ticket confirmation was reissued, in violation of 14 CFR § 399.85(c). Pursuant to 14 CFR 302.406(a)(2), we dismiss the complaint for the reasons set forth below.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact AirConsumer2@dot.gov.
Last updated: Tuesday, May 22, 2018