Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Consumer Protection

Legacy ID
2391

Buying a Ticket

Top Issues Comparing ticket prices Restrictions on tickets Purchasing optional services Baggage fees Cancelling or refunding a ticket within 24-hours of booking Post-purchase price increases Documents for international travel Before You Buy a Ticket

Comparing ticket...

Tarmac Delays

What is a “Tarmac Delay”?

A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane.  DOT’s tarmac delay rule applies only to tarmac delays that occur at U.S. airports....

4th Meeting: May 21, 2013

The ACACP held its fourth public meeting on May 21, 2013, in Washington, DC.

The committee discussed privacy of personally identifiable information collected in connection with the purchase of air travel from airlines and travel agents. Additionally, the DOT's Office of Aviation...

3rd Meeting: October 2, 2012

The ACACP held its third public meeting on October 2, 2012, in Washington, DC.

The committee discussed recommendations for proposed initiatives to be presented to the Secretary of Transportation.

DocumentsDocumentsNameDocumentFederal Register Notice Announcing the 3rd...

2nd Meeting: August 7, 2012

The ACACP held its second public meeting on August 7, 2012, in Washington, DC.

The committee discussed the DOT's program to protect the rights of disabled air travelers , the display and sale of airline ancillary services through global distribution systems (GDS), the airline industry's...