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Consumer Protection

Legacy ID
2391

Frontier Airlines, Inc. Consent Order 2017-7-8

This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning, preboarding,...

American Airlines, Inc. Consent Order 2017-7-9

About this Order

This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to...

Frontier Airlines, Inc. Consent Order 2017-7-8

About this Order

This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning,...

Airline Consumer Complaints Up From Previous Year, March 2017

WASHINGTON – The U.S. Department of Transportation (DOT) today released its June 2017 Air Travel Consumer Report, compiling air carrier data for the month of April 2017.  In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123...

Strategies for Reducing Vehicle-miles Traveled (VMT)

Date: 09/18/2013, 1:00pm to 2:00pmSpeaker: Dr. Susan HandyOrganization: Department of Environmental Science and Policy, Director of Education for the Institute of Transportation Studies, University of California, DavisOST-R Office: Office of Research,...

Flight Cancellations Down From Previous Year, January 2017

WASHINGTON – The U.S. Department of Transportation today released its April 2017 Air Travel Consumer Report, compiling air carrier data for the month of February 2017.  The April report contains denied boarding (oversales) data for the October-December 2016 quarter, as airlines report...

News Digest 160-16

DOT Awards New Los Angeles-Beijing Flight to American Airlines.  The U.S. Department of Transportation (DOT) today finalized its November 7th tentative decision to select American Airlines for new daily scheduled nonstop service between Los Angeles and Beijing, China.  The Department...