Consumer Resources

Fly Rights: A comprehensive collection of information for air travelers. Plane Talk: Fact sheets and links on topics like flight delays, baggage and more. Tell it to the Judge: Taking an airline to small claims court. When Kids Fly...

Bumping & Oversales

p, pre { margin: 0.5em 0; } Bumping

The vast majority of the time, passengers don’t have any problems boarding their flights. But occasionally, airlines may “bump” passengers and have them give up their seats. Bumping, also known as “denied boarding,” happens when there...

Lost, Delayed, or Damaged Baggage

While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, a passengers’ bag may occasionally become damaged, delayed, or lost in transit. Under DOT regulations (for domestic travel) and international treaties (for...

Refunds

Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight....

Buying a Ticket

Before You Buy a Ticket

Comparing ticket prices, analyzing ticket restrictions, and comparing the cost of optional services is all part of the ticket buying process. DOT has in place passenger protection requirements to make this process easier for consumers.

Comparing Ticket...

Tarmac Delays

What is a “Tarmac Delay”? A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane. The Department’s tarmac delay rule applies only to tarmac delays that occur at U.S. airports...

4th Meeting: May 21, 2013

The ACACP held its fourth public meeting on May 21, 2013, in Washington, DC.

The committee discussed privacy of personally identifiable information collected in connection with the purchase of air travel from airlines and travel agents. Additionally, the DOT's Office of Aviation...

4th ACACP Meeting Record

This document is the record of the 4th ACACP meeting.

4th ACACP Meeting Agenda

This document is the agenda for the 4th ACACP meeting.

3rd Meeting: October 2, 2012

The ACACP held its third public meeting on October 2, 2012, in Washington, DC.

The committee discussed recommendations for proposed initiatives to be presented to the Secretary of Transportation.

DocumentsDocumentsNameDocumentFederal Register Notice Announcing the 3rd...

Consumer Protection