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This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s (Department) Public Charter regulations, 14 CFR 380.43, by Swift Air, LLC, (Swift Air) a direct air carrier, stemming from its voluntary cancellation of a public charter flight...
This consent order concerns inaccurate information provided by United Air Lines, Inc., (United) to consumers regarding its liability limit for lost, damaged, or delayed baggage on flights covered by the Montreal Convention (Convention) in violation of 49 U.S.C. § 41712. The order directs United...
This consent order concerns Internet advertisements by Air Canada that violate the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Air Canada to cease and desist from future violations of section 399.84...
This consent order concerns violations by Atlantic Southeast Airlines (Atlantic Southeast) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing wheelchair assistance to passengers with a disability. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705,...
This consent order concerns violations by Atkinson & Mullen Travel II, LLC; AVW II, LLC; AMCAL Vacations II, LLC; and ABV, LLC d/b/a Apple Vacations (collectively referred to as “Apple Vacations”), online ticket agents, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the...
This consent order concerns Internet advertisements by Globester, LLC (Globester), that violated the Department’s full-fare advertising requirements specified in 14 CFR Part 399, the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and...
This consent order concerns Internet advertisements by LBF Travel, Inc., (LBF) that violated the Department’s full-fare advertising requirements specified in 14 CFR Part 399, the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive...
This consent order concerns Internet advertisements by China Airlines, Ltd., (China Airlines) that violate the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs China Airlines to cease and desist from...
This consent order involves violations by Deutsche Lufthansa AG (Lufthansa) of Article 19 of the Montreal Convention and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from its delay in delivering checked...
This order concerns unauthorized passenger air service between two cities in the United States by Cameron Air Service, Inc., (Cameron) a Canadian charter air taxi registered with the Department pursuant to 14 CFR Part 294, that violates 49 U.S.C. §§ 41703 and 41712 and 14 CFR Part 294. It...