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Aviation Consumer Protection

In This Section

Deutsche Lufthansa AG 2011-6-18

This consent order involves violations by Deutsche Lufthansa AG (Lufthansa) of Article 19 of the Montreal Convention and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from its delay in delivering checked...

Cameron Air Services, Inc. 2011-6-19

This order concerns unauthorized passenger air service between two cities in the United States by Cameron Air Service, Inc., (Cameron) a Canadian charter air taxi registered with the Department pursuant to 14 CFR Part 294, that violates 49 U.S.C. §§ 41703 and 41712 and 14 CFR Part 294. It...

Frontier Airlines, Inc. 2011-6-10

This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the Department’s requirements in 14 CFR 234.11 to display on-time performance data for each domestic flight for which schedule information is available on the initial listing of flights on its website. These...

TACA International Airlines, S.A. 2011-6-5

This consent order concerns Internet airfare advertisements by TACA International Airlines, S.A., (TACA) that violate the advertising requirements specified in 14 CFR Part 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs TACA to cease and desist...

Continental Airlines, Inc. 2011-6-1

This consent order concerns violations by Continental Airlines, Inc., (Continental) of the full-fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs Continental to cease and desist...

US Airways, Inc. 2011-6-2

This consent order concerns Internet advertisements by US Airways, Inc., (US Airways) that violate the advertising requirements specified in 14 CFR Part 399, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. This order directs US Airways to cease and desist from...

Icelandair Group, a/k/a Flugleidir, h.f.,d/b/a Icelandair 2011-5-13

This order concerns violations by Icelandair Group, a/k/a Flugleidir, h.f., d/b/a Icelandair (Icelandair) of the requirements of 14 CFR Part 382 (Part 382), with respect to the filing of annual reports detailing disability-related complaints that Icelandair received from passengers in calendar...

Wholesale Travel Center, Inc. 2011-5-2

This consent order concerns violations by Wholesale Travel Center, Inc., (Wholesale Travel), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs...

Automobile Club of New York, Inc. dba AAA New York 2011-5-3

This consent order concerns violations by the Automobile Club of New York, Inc., d/b/a AAA New York (AAA NY), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712...