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Aviation Consumer Protection

In This Section

Frontier Airlines, Inc. 2011-6-10

This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the Department’s requirements in 14 CFR 234.11 to display on-time performance data for each domestic flight for which schedule information is available on the initial listing of flights on its website. These...

TACA International Airlines, S.A. 2011-6-5

This consent order concerns Internet airfare advertisements by TACA International Airlines, S.A., (TACA) that violate the advertising requirements specified in 14 CFR Part 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs TACA to cease and desist...

Continental Airlines, Inc. 2011-6-1

This consent order concerns violations by Continental Airlines, Inc., (Continental) of the full-fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs Continental to cease and desist...

US Airways, Inc. 2011-6-2

This consent order concerns Internet advertisements by US Airways, Inc., (US Airways) that violate the advertising requirements specified in 14 CFR Part 399, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. This order directs US Airways to cease and desist from...

Icelandair Group, a/k/a Flugleidir, h.f.,d/b/a Icelandair 2011-5-13

This order concerns violations by Icelandair Group, a/k/a Flugleidir, h.f., d/b/a Icelandair (Icelandair) of the requirements of 14 CFR Part 382 (Part 382), with respect to the filing of annual reports detailing disability-related complaints that Icelandair received from passengers in calendar...

Wholesale Travel Center, Inc. 2011-5-2

This consent order concerns violations by Wholesale Travel Center, Inc., (Wholesale Travel), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs...

Automobile Club of New York, Inc. dba AAA New York 2011-5-3

This consent order concerns violations by the Automobile Club of New York, Inc., d/b/a AAA New York (AAA NY), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712...

American Travel Solutions, LLC 2011-5-4

This consent order concerns violations by American Travel Solutions, LLC (ATS), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs ATS to cease...

AirGorilla, LLC 2011-5-5

This consent order concerns violations by AirGorilla, LLC, (AirGorilla), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs AirGorilla to cease...