Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

American Travel Solutions, LLC 2011-5-4

This consent order concerns violations by American Travel Solutions, LLC (ATS), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs ATS to cease...

AirGorilla, LLC 2011-5-5

This consent order concerns violations by AirGorilla, LLC, (AirGorilla), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs AirGorilla to cease...

Fareportal, Inc. 2011-5-6

This consent order concerns violations by Fareportal, Inc. (Fareportal), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs Fareportal to cease...

OpenSkies SAS 2011-4-26

This consent order concerns violations by OpenSkies SAS (OpenSkies), a foreign air carrier, of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. It directs OpenSkies to cease and desist from...

Airtrade International, Inc. 2011-4-21

This consent order concerns violations by Airtrade International, Inc., (Airtrade) an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs Airtrade...

Expedia, Inc. 2011-4-18

This consent order concerns air fare advertisements by Expedia, Inc. (Expedia), that failed to provide the full fare or adequate notice of additional taxes and fees with respect to certain sale fares in violation of the Department’s full-price advertising requirements, 14 CFR 399.84, and...

AirTran Airways, Inc. 2011-4-2

This consent order is the result of an investigation by the Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office) into the failure of AirTran Airways, Inc. (AirTran) to post flight delay information on its website in violation of 14 CFR Part 234...

Flythere4less 2011-4-3

This consent order concerns violations by Flythere4less.com (Flythere4less), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs Flythere4less to...

Cayman Airways, Ltd. 2011-3-25

This consent order concerns Internet advertisements by Cayman Airways, Ltd., (Cayman) that violate the advertising requirements specified in 14 CFR Part 399, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Cayman to cease and desist from future violations...

Southwest Airlines Co. 2011-3-20

This consent order concerns violations by Southwest Airlines Co. (Southwest) of the requirement of 14 CFR 234.11 to display on-time performance data for each domestic flight for which schedule information is available on the initial listing of flights on its website. Violations of Part 234 also...