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Aviation Consumer Protection

In This Section

Société Air France 2010-12-26

This consent order results from Société Air France’s (Air France) policy to refuse reimbursement for certain items of luggage lost in international transit to or from the United States in violation of Article 17 of the Montreal Convention and the statutory prohibition against unfair and...

National Air Cargo Group, Inc., d/b/a National Airlines 2010-12-22

This consent order concerns unauthorized air transportation by National Air Cargo Group, Inc., d/b/a National Airlines (National) in violation 49 U.S.C. §§ 41101 and 41712 and 14 CFR 201.5(a). It directs National to cease and desist from future violations of these provisions and assesses the...

A-Liner-8 Aviation, Inc. - December 23, 2010

This order concerns violations of 49 U.S.C. §§ 41101 and 41712 by A-Liner-8 Aviation, Inc., (A-Liner-8) for engaging in air transportation without the required economic authority from the Department of Transportation (the Department). It directs A-Liner-8 to cease and desist from such future...

The COMM Group, Inc., Cheap Caribbean, Inc. 2010-12-20

This consent order concerns advertisements by The COMM Group, Inc., and Cheap Caribbean, Inc.1(collectively “Cheap Caribbean”) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) and constitute unfair and deceptive...

JetBlue Airways Corp. 2010-12-17

This order concerns violations by JetBlue Airways Corp. (JetBlue) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing wheelchair assistance to passengers with a disability, making dispositive responses to written complaints alleging a violation of Part 382, and properly...

Caribbean Airlines Limited 2010-12-4

This consent order concerns Internet advertisements by Caribbean Airlines Limited (CAL) that violated the full fare advertisement requirements specified in 14 CFR Part 399 as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs CAL to cease and desist from future...

ACAAS Canada Ltd 2010-11-27

This consent order concerns violations by ACASS Canada Ltd. (ACASS) of 14 CFR 212.9(b), the Department’s prior authorization requirement rule for foreign air carriers. It directs ACASS to cease and desist from future violations of those provisions and assesses the carrier a compromise civil...

New Flight Solutions, Inc., d/b/a New Flight Charters 2010-11-23

This order concerns apparent violations by New Flight Solutions, Inc., d/b/a New Flight Charters, (New Flight) of the Department’s aviation licensing requirements, 49 U.S.C. § 41101, and 49 U.S.C. § 41712, which prohibits ticket agents and air carriers from engaging in unfair and deceptive trade...

Compania Panameña de Aviación, S.A. 2010-11-15

This consent order concerns Internet advertisements by Compania Panameña de Aviación, d/b/a Copa Airlines, Inc. (Copa) that violated the full fare advertisement requirements specified in 14 CFR Part 399 as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Copa...

Friendship Airways, Inc.d/b/a Yellow Air Taxi 2010-11-14

This consent order concerns violations by Friendship Airways, Inc., d/b/a Yellow Air Taxi (Yellow Air Taxi), of the Department’s liability insurance coverage rules, as stated in 14 CFR Parts 205 and 298 and related statutory requirements, 49 U.S.C. §§ 41101 and 41712. It directs Yellow Air Taxi...