Baggage
A compilation of the most recent rules, guidance, enforcement orders and other related information regarding aviation baggage issues.
Aviation Consumer Protection
In This Section
Advertising
A compilation of the most recent rules, guidance, enforcement orders and other related information regarding aviation advertising.
Accounting and Reporting Requirements
A compilation of Air Consumer Protection Division's rules, guidance, enforcement orders and publications.
What's New
Latest News from DOT's Aviation Consumer Protection Division.
Aviation Industry Bankruptcy and Service Cessations
IntroductionsThe U.S. Department of Transportation (DOT) recognizes that bankruptcies in the aviation industry may leave travelers with great uncertainty and in some cases travelers may be stranded far from home. To help aviation consumers who are affected by an airline or ticket agent...
Aviation Safety and Security Information
The Federal Aviation Administration regulates aviation safety and pilot certification and operates the air traffic control system. The Transportation Security Administration regulates aviation security and operates airport screening checkpoints.
Travel Tips & Publications
A collection of helpful tips, information to help you protect yourself while traveling.
Air Travel Consumer Reports
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
File a Consumer Complaint
Information about filing airline related complaint for safety and security, airline service, and disability and discrimination complaints.
Unister USA, LLC 2012-2-23
This consent order concerns Internet advertisements by Unister USA, LLC, d/b/a Flights24.com (Unister) that (1) failed to comply with the Department’s full-fare advertising requirements as specified in 14 CFR Part 399, and (2) failed to disclose code-share arrangements pursuant to the...