What's New
Latest News from DOT's Aviation Consumer Protection Division.
Aviation Consumer Protection
In This Section
Aviation Industry Bankruptcy and Service Cessations
IntroductionsThe U.S. Department of Transportation (DOT) recognizes that bankruptcies in the aviation industry may leave travelers with great uncertainty and in some cases travelers may be stranded far from home. To help aviation consumers who are affected by an airline or ticket agent...
Aviation Safety and Security Information
The Federal Aviation Administration regulates aviation safety and pilot certification and operates the air traffic control system. The Transportation Security Administration regulates aviation security and operates airport screening checkpoints.
Travel Tips & Publications
A collection of helpful tips, information to help you protect yourself while traveling.
Air Travel Consumer Reports
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
File a Consumer Complaint
Information about filing airline related complaint for safety and security, airline service, and disability and discrimination complaints.
Unister USA, LLC 2012-2-23
This consent order concerns Internet advertisements by Unister USA, LLC, d/b/a Flights24.com (Unister) that (1) failed to comply with the Department’s full-fare advertising requirements as specified in 14 CFR Part 399, and (2) failed to disclose code-share arrangements pursuant to the...
Twin Air Calypso Limited, Inc. 2012-2-20
About this OrderThis consent order concerns unauthorized scheduled passenger service as a commuter air carrier by Twin Air Calypso Limited, Inc., (TAC) in violation of 49 U.S.C. §§ 41101, 41712, and 41738 and 14 CFR Part 298, the Department’s commuter air carrier requirements, as well as Order...
Allegiant Air, LLC 2012-2-10
This order concerns violations by Allegiant Air, LLC, (Allegiant) of (1) the requirements of 14 CFR Part 382 (Part 382) with respect to properly coding and recording its disability-related complaints in connection with required disability reporting to the Department of Transportation (Department...
Spirit Airlines, Inc. 2012-1-20
This order concerns violations by Spirit Airlines, Inc., (Spirit) of the requirements of 14 CFR Part 382 (Part 382) with respect to properly coding and recording its disability-related complaints in connection with required reporting to the Department of Transportation (Department) as well as...