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Aviation Consumer Protection

How Can We Help You?

How Can We Help You Today?
File an Air Consumer ComplaintFile a consumer complaint with DOT
How to file an air travel complaint with DOT
Air Travel reportsAir Travel Consumer Reports
DOT's Monthly Ranking of Airlines
Rules, Guideline and Enforcement OrdersRules, Guidelines, and Enforcement Orders
Common consumer rules, and guidance to the industry on certain issues
Aviation Security LogoAviation Safety and Security
Links to the TSA (security) and FAA (safety)
Travel Tips and InformationTravel Tips & Publications
Consumer information for air travelers and airlines
Bankruptcy logoService Cessations and Bankruptcy
Consumer advice concerning airlines that have stopped operating or filed for bankruptcy protection

About Us

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.

Last updated: Thursday, February 19, 2015