Aviation Consumer Protection
How Can We Help You?
|File a consumer complaint with DOT|
How to file an air travel complaint with DOT
|Air Travel Consumer Reports|
DOT's Monthly Ranking of Airlines
|Rules, Guidelines, and Enforcement Orders|
Common consumer rules, and guidance to the industry on certain issues
|Aviation Safety and Security|
Links to the TSA (security) and FAA (safety)
|Travel Tips & Publications|
Consumer information for air travelers and airlines
|Service Cessations and Bankruptcy|
Consumer advice concerning airlines that have stopped operating or filed for bankruptcy protection
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.