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This consent order concerns print and Twitter advertisements by Spirit Airlines, Inc., (Spirit) that violated the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. This order directs Spirit to cease and desist from...
This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure by American Eagle Airlines, Inc. (American Eagle) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit a domestic flight to remain on...
This consent order concerns violations by BusinessJet Class, LLC (BusinessJet), an online airline ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. It directs BusinessJet to cease...
This order concerns violations by United Air Lines, Inc. (“United”) of the Federal statutes prohibiting U.S. and foreign air carriers from subjecting any air traveler to discrimination on the basis of race, color, national origin, religion, sex or ancestry. The order directs United to cease and...
This consent order involves violations by Caribbean Airlines Limited (CAL) of Articles 17 and 19 of the Montreal Convention1 (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from damage, loss...
This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s (Department) Public Charter regulations during 2011 by Viajes Galiana, Inc., (VGI) a Public Charter operator, stemming from its failure to ensure that its authorized agents...
This consent order concerns violations by LAN Airlines, S.A., (LAN) a foreign air carrier, of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. It directs LAN to cease and desist from future...
This consent order concerns violations by Destination Southern Africa, Inc., and Destination Southern Africa d/b/a South African Airways Vacations (collectively “Destination Southern Africa”) of the Department’s advertising requirements specified in section 399.84 of the Department’s regulations...
This consent order concerns violations by South African Airways PTY Limited (“South African Airways”) of the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) that also constitute unfair and deceptive trade practices and unfair...
On April 15, 2011, Donald L. Pevsner (“Petitioner”) filed a document entitled a Petition for Rulemaking and an Unfair Practice Complaint relating to practices of Delta Air Lines and, by inference, other carriers (Docket OST 2011-0078). Mr. Pevsner also filed on the same date a second document...