An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Information about filing airline related complaint for safety and security, airline service, and disability and discrimination complaints.
This consent order concerns Internet advertisements by Unister USA, LLC, d/b/a Flights24.com (Unister) that (1) failed to comply with the Department’s full-fare advertising requirements as specified in 14 CFR Part 399, and (2) failed to disclose code-share arrangements pursuant to the...
This consent order concerns unauthorized scheduled passenger service as a commuter air carrier by Twin Air Calypso Limited, Inc., (TAC) in violation of 49 U.S.C. §§ 41101, 41712, and 41738 and 14 CFR Part 298, the Department’s commuter air carrier requirements, as well as Order...
This order concerns violations by Allegiant Air, LLC, (Allegiant) of (1) the requirements of 14 CFR Part 382 (Part 382) with respect to properly coding and recording its disability-related complaints in connection with required disability reporting to the Department of Transportation (Department...
This order concerns violations by Spirit Airlines, Inc., (Spirit) of the requirements of 14 CFR Part 382 (Part 382) with respect to properly coding and recording its disability-related complaints in connection with required reporting to the Department of Transportation (Department) as well as...
This consent order concerns Internet advertisements by Finnair Plc (Finnair) that violate the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Finnair to cease and desist from further violations of this...
This consent order concerns Internet sales activities by Aviation Services, Ltd., d/b/a Freedom Air (Freedom Air) that violated 49 U.S.C. § 41712 because they resulted in double payments by consumers of government taxes and fees. It directs Freedom Air to cease and desist from further violations...
This consent order involves violations by Alitalia Compagnia Aerea Italiana SpA (Alitalia) of Article 19 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from delay...
This consent order concerns an Internet advertisement by Asiana Airlines (Asiana) that violates the full-fare advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Asiana to cease and desist from future...