Consumer Report

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February 2015 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2014 / 12 Months Ending December 2014
Mishandled Baggage: December 2014 / January-December 2014
Oversales: 4th Quarter 2014 / January – December 2014
Consumer Complaints: December 2014 / January-December 2014
Customer Service Reports to the Dept. of Homeland Security: December 2014
Airline Animal Incident Reports: December 2014 / January-December 2014 

Redacted Animal Incident Reports

December 2014 Reports:

January - December 2014 Reports :

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