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This consent order concerns reporting delinquencies by Sky Lease I, Inc., (Sky Lease) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241. This order directs Sky Lease to cease and desist from...
This consent order concerns violations by Peninsula Airways, Inc., (PenAir) of the statutory and regulatory provisions requiring the carrier to provide advance notice before ending, suspending, or reducing air transportation provided under the Essential Air Service (EAS) Program, 49 U.S.C...
This order concerns violations by Scandinavian Airline System (SAS) of the requirements in 14 CFR Part 382 (Part 382). SAS violated the Department’s Web site accessibility requirements when it created a separate Web site for individuals with disabilities instead of ensuring...
This order concerns two third-party complaints filed by Bryan and Renee Jackson and Bridgitte Prince (the Complainants) against American Airlines, Inc. (American), consolidated in one docket.
This order concerns violations by Allegiant Air, LLC, of requirements relating to aircraft cabin temperatures and other assurances contained in its tarmac delay contingency plan. Allegiant did not provide passengers a comfortable cabin temperature on several delayed...
This consent order concerns violations by Icelandair Group, a/k/a Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Icelandair failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to provide adequate food on a...
On September 22, 2014, Mike Borsetti (the Complainant) filed a third-party complaint under 14 CFR § 302.404 against British Airways (BA). The Complainant alleges that BA violated the Department’s rules concerning oversales, refunds, and substantive responses to consumer...
On March 21, 2017, Benjamin Edelman (the Complainant) filed a formal complaint against American Airlines, Inc. (American) pursuant to 14 CFR Part 302. The Complainant alleges that American misrepresented carrier-imposed surcharges as “taxes.” Pursuant to 14 CFR 302.406(a)(2...
On July 6, 2015, Mr. Benjamin Edelman (the Complainant) filed a formal complaint under 14 CFR § 302.404 against American Airlines, Inc. (American). The Complainant alleged that American, after a passenger-requested change to reservations, failed to provide information...
On December 8, 2015, Benjamin Edelman (the Complainant) filed a third-party complaint against American Airlines (American). The Complainant alleges that American violated the Department’s rules by attempting to improperly overcharge him for ticketing changes in...