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On April 28, 2015, Tasha Grant (“Ms. Grant”) filed a third-party complaint under 14 CFR 302.404 against Saudi Arabian Airlines Corporation (“Saudia”) for alleged violations of 49 U.S.C. §§ 40101(a)(1), 40127(a), 41310(a), 41712(a), and the First and Fifth Amendments to the U.S. Constitution. Ms...
On September 14, 2015, Mr. Kaushik Shridharani filed a third-party complaint against Alitalia Societá Aerea Italiana, SpA (Alitalia). He contends that Alitalia provided inadequate notice that his traveling party would forfeit the second segment of their flight itinerary if they did not complete...
Ms. Miriam Edelman filed a formal complaint against American Airlines, Inc. (American) alleging that on February 16, 2016, American refused to transport her on Flight 2119 from Boston Logan International Airport (BOS) to Washington Reagan National Airport (DCA) for which she had a confirmed and...
This order concerns violations of the notification provisions of the Department’s domestic baggage liability rule, 14 CFR Part 254, by Southwest Airlines, Co. (“Southwest”). Violations of Part 254 constitute unfair and deceptive practices in violation of 49 U.S.C. § 41712. The order directs...
This order concerns violations of the Department’s domestic baggage liability rule, 14 CFR Part 254, and the Montreal Convention by Allegiant Air, LLC (“Allegiant”) relating to signage posted at two airports. Violations of Part 254 and the Montreal Convention are unfair and deceptive practices...
This consent order concerns violations of 49 U.S.C. § 40117, 14 CFR Part 158, 49 U.S.C. § 41712, and 14 CFR 399.84 by Seaport Airlines, Inc., (Seaport). The violations of section 40117 and Part 158 arise from the carrier collecting Passenger Facility Charges (PFCs) from consumers and failing to...
This consent order concerns violations by Dynamic Airways (Dynamic) of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301. Specifically, Dynamic failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to provide adequate food and water no later than two hours after the...
This consent order concerns violations by Frontier Airlines, Inc., of 14 CFR 259.4 (the Department’s tarmac delay rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan)....
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, and the domestic baggage liability rule, 14 CFR Part 254, by Frontier Airlines, Inc. (“Frontier”). Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of...
This consent order concerns violations of 49 U.S.C. § 41721 and the reporting requirements specified in 14 CFR Part 235 for reporting inaccuracies by United Airlines, Inc., (“United”). This order directs United to cease and desist from future similar violations of 49 U.S.C. § 41721 and 14 CFR...