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This consent order concerns violations of consumer protection laws by Türk Hava Yollari, A.O. (Turkish Airlines). Specifically, the U.S. Department of Transportation (Department) has determined that from March 2020 to September 2021, Turkish Airlines routinely failed to provide timely...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that Frontier Airlines, Inc. (Frontier) held out three chronically delayed flights between August 2022 and April 2023 at least 63 times in violation of 49 U.S.C. § 41712 (Section 41712) and 14...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that JetBlue Airways Corp. (JetBlue) held out four chronically delayed flights from June 2022 through November 2023 at least 145 times in violation of 49 U.S.C. § 41712 (Section 41712) and 14 CFR...
This consent order concerns unauthorized foreign air transportation by Swiss International Air Lines AG (Swiss) in violation of 49 U.S.C. § 41301. Swiss operated flights carrying United Airlines’ (United) designator code (UA) in airspace in which a Federal Aviation Administration (FAA) flight...
This consent order concerns unauthorized foreign air transportation by Deutsche Lufthansa AG (Lufthansa) in violation of 49 U.S.C. § 41301. Lufthansa operated flights carrying United Airlines’ (United) designator code (UA) in airspace in which a Federal Aviation Administration (FAA) flight...
This consent order concerns unauthorized foreign air transportation by Etihad Airways in violation of 49 U.S.C. § 41301. More specifically, by carrying the JetBlue Airways’ code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns, Etihad...
This consent order concerns unauthorized foreign air transportation by Ethiopian Airlines in violation of 49 U.S.C. § 41301. More specifically, by carrying the United Airlines’ code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns,...
This order concerns violations by American Airlines, Inc. (American) of the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, which prohibits discrimination against individuals with disabilities in air transportation, and 14 CFR Part 382 (Part 382), the Department’s requirements implementing the...
This order concerns violations by Deutsche Lufthansa AG (Lufthansa) of the statutory prohibition against discrimination in 49 U.S.C. §§ 40127 and 41310 and the statutory prohibition against unfair practices in air transportation codified at 49 U.S.C. § 41712. The Department finds that Lufthansa...
This consent order concerns unauthorized foreign air transportation by Air Canada in violation of 49 U.S.C. § 41301. More specifically, by carrying the United Airlines code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns, Air Canada...