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The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Air India routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Aerovias de Mexico, S.A. de C.V. (Aeromexico) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed...
This order concerns violations by Etihad Airways P.J.S.C. (Etihad) of the requirements of 14 CFR Part 382 (Part 382), with respect to the handling and reporting of disability-related complaints that Etihad received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C...
This consent order concerns reporting delinquencies by Silver Airways, LLC (Silver) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241. This order directs Silver to cease and desist from future violations and assesses the...
Marc Fernandes, Shanana Islam, Sabiha Islam, Bakiul Islam, Anshul Agrawal, and the Sahu Family v. Aeroflot Airlines
Order Dismissing Third-Party Complaint and Request to Commence Enforcement Proceedings.
This consent order concerns violations by FlightHub Group Inc. and its subsidiaries1 of the Department’s aviation consumer protection requirements in 49 U.S.C. § 41712; 14 CFR 399.80(f); 14 CFR 399.84(a); and 14 CFR 399.85(c). This order directs FlightHub Group to cease and desist from future...
This consent order concerns violations by Air China Limited (Air China) of 14 CFR Part 259 and 49 U.S.C. § 41712 with respect to flights that experienced an excessive tarmac delay in January and November 2018. Specifically, Air China failed to adhere to the assurance in its contingency plan for...
DOT Office of Hearings approved the Settlement Agreement filed by the Office of Aviation Consumer Protection (OACP) and Air Canada. The settlement resolves OACP’s action against the carrier for its extreme delays in providing refunds to thousands of consumers for flights to or from the...
This consent order concerns violations by United Airlines, Inc. (United) of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301. United failed to adhere to the assurances in its contingency plan for lengthy tarmac delays for 20 domestic flights and 5 international flights at...
This consent order concerns violations of 49 U.S.C. §§ 41101 and 41712 by Paradigm Air Operators, Inc., (Paradigm) for engaging in air transportation without the required economic authority from the Department of Transportation. This order directs Paradigm to cease and desist from such further...