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On January 4, 2017, Mr. Mike Borsetti filed a third-party complaint against American Airlines, Inc. (American). He contends that a provision of American’s contract of carriage, known as “Rule 80(C),” is impermissibly vague with respect to the options that American will offer to...
This order concerns violations by Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259, and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. Specifically, it addresses violations of the Department’s rules...
This order concerns violations by Hawaiian Airlines (Hawaiian) of the requirements of 14 CFR Part 250 with respect to providing denied boarding compensation (DBC) to passengers who were involuntarily denied boarding. This order also concerns violations by Hawaiian of the requirements...
This order concerns violations by Allegiant Air, LLC (Allegiant) of the requirements of 14 CFR Part 382 with respect to providing adequate assistance to passengers with disabilities in moving within the terminal, and providing timely dispositive written responses to written disability-...
This consent order concerns violations by Compañía Panameña de Aviación, S.A. (Copa) of 14 CFR Part 259 and 49 U.S.C. § 41712. Copa failed to adhere to the assurances in its contingency plan for lengthy tarmac delays to provide adequate food within two hours after arrival and to provide...
This consent order concerns violations by Norwegian Air Shuttle of the rule concerning post-purchase price increases, 14 CFR 399.88(b), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs Norwegian Air Shuttle to cease and desist from...
This consent order concerns violations of 49 U.S.C. §§ 41301, 41703, and 41712 by Qantas Airways Limited (“Qantas”). This order directs Qantas to cease and desist from future similar violations of 49 U.S.C. §§ 41301, 41703, and 41712, and assesses $125,000 in civil penalties.
This consent order concerns violations by All Nippon Airways Co., Ltd., (ANA) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, ANA failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to deplane passengers on international flights by the four-hour mark. This...
On July 13, 2015, Christopher Nethery (Mr. Nethery) filed a third-party complaint under 14 CFR 302.404 against Saudi Arabian Airlines Corporation (Saudia) for violations of 49 U.S.C. §§ 40101(a)(1), 40127(a), 41310(a), 41712(a), and the First and Fifth Amendments to the U.S. Constitution. Mr....
On April 28, 2015, Mr. Jonathan Parker (“Mr. Parker”) filed a third-party formal complaint under 14 CFR 302.404 against Saudi Arabian Airlines (“Saudia”) for alleged violations of 49 U.S.C. §§ 40101, 41310, 41712, 40127, 15 CFR Part 760, and the First and Fifth Amendments to the United States...