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This order concerns violations by Vietnam Airlines JSC (Vietnam) of the Department of Transportation’s consumer protection regulations contained in 14 CFR Part 399. These violations constitute unfair and deceptive practices and unfair methods of competition in violation of 49...
This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712 with respect to two separate flights. For these flights, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays...
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, by Air Canada. Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in...
This order concerns violations by TAME Linea Aerea del Ecuador (“TAME”) of the Department of Transportation’s full fare advertising rule contained in 14 CFR 399.84(a). These violations constitute unfair and deceptive practices and unfair methods of...
On January 4, 2017, Mr. Mike Borsetti filed a third-party complaint against American Airlines, Inc. (American). He contends that a provision of American’s contract of carriage, known as “Rule 80(C),” is impermissibly vague with respect to the options that American will offer to...
This order concerns violations by Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259, and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. Specifically, it addresses violations of the Department’s rules...
This order concerns violations by Hawaiian Airlines (Hawaiian) of the requirements of 14 CFR Part 250 with respect to providing denied boarding compensation (DBC) to passengers who were involuntarily denied boarding. This order also concerns violations by Hawaiian of the requirements...
This order concerns violations by Allegiant Air, LLC (Allegiant) of the requirements of 14 CFR Part 382 with respect to providing adequate assistance to passengers with disabilities in moving within the terminal, and providing timely dispositive written responses to written disability-...
This consent order concerns violations by Compañía Panameña de Aviación, S.A. (Copa) of 14 CFR Part 259 and 49 U.S.C. § 41712. Copa failed to adhere to the assurances in its contingency plan for lengthy tarmac delays to provide adequate food within two hours after arrival and to provide...
This consent order concerns violations by Norwegian Air Shuttle of the rule concerning post-purchase price increases, 14 CFR 399.88(b), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs Norwegian Air Shuttle to cease and desist from...