Charter of the Air Carrier Access Act Advisory Committee

The charter specifies the ACAA Advisory Committee’s objective and describe general operational characteristics such as the duties assigned, membership composition, and frequency of meetings.

Agreement Between U.S. Department of Transportation and United Airlines (Word)

This is the Word version of the Agreement Between U.S. Department of Transportation and United Airlines....

Agreement Between U.S. Department of Transportation and United Airlines (PDF)

This is the PDF version of the Agreement Between U.S. Department of Transportation and United Airlines....

August 2023 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

Hawaiian Airlines Redacted Animal Incident Report for June 2023

July 2023 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

American Airlines - Order 2023-8-20

This consent order concerns violations by American Airlines, Inc., (American) of 14 CFR Part 259 (the Department’s Tarmac Delay Rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan...

Compañía Panameña de Aviación, S.A. Order 2023-8-6

This consent order concerns violations by Compañía Panameña de Aviación, S.A., d/b/a Copa Airlines (Copa) of 14 CFR Parts 259 and 244, and 49 U.S.C. § 41712. Specifically, Copa failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that it will not remain on the...

Simon Cyr v Air Transat 2023-7-11

This order concerns a formal complaint by Mr. Simon Cyr against Air Transat A.T. Inc. (Air Transat) dated May 26, 2020. We dismiss the complaint for the reasons set forth in this order pursuant to 14 CFR § 302.406(a)(2).

Air Transat Consent Order 2023-7-10

The U.S. Department of Transportation’s (Department or DOT) Office of Aviation Consumer Protection (OACP) has determined that Air Transat A.T. Inc. (Air Transat) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled in...