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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
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This is a recording of the Department's public hearing on the Airline Ticket Refunds and Consumer Protections NPRM, which was held virtually on March 21, 2023.
Agenda for the March 21, 2023 Public Hearing on the U.S. Department of Transportation's Notice of Proposed Rulemaking on Airline Ticket Refunds and Consumer Protections.
2021 Disability-Related Complaints Details for Individual Carriers
2021 Disability-Related Complaints Received for Foreign Carriers
2021 Disability-Related Complaints Received for U.S. Carriers
2021 Disability-Related Complaints Received for All Carriers
The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the Secretary of...
2020 Disability-Related Complaints Details for Individual Carriers