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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
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The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that LATAM Airlines Group S.A. and several affiliates (collectively, LATAM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, British Airways failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. This order...
AUTHORITY: Collection of the information solicited by this webpage is authorized by the Privacy Act of 1974, by 5 U.S.C.§ 552a, General (Secretarial) Powers, 9 U.S.C. § 322, and by Operations by Carriers, Requirements, 49 U.S.C. § 417. The system of records is exempt from subsection (d) (Access...
This is a recording of the Department's public hearing on the Enhancing Transparency of Airline Ancillary Service Fees NPRM, which was held virtually on March 30, 2023.
Agenda for the March 30, 2023 Public Hearing on the U.S. Department of Transportation's Notice of Proposed Rulemaking on Enhancing Transparency of Airline Ancillary Service Fees