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The U.S. Department of Transportation’s (Department or DOT) Office of Aviation Consumer Protection (OACP) has determined that Air Transat A.T. Inc. (Air Transat) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled in...
The U.S. Department of Transportation is issuing a final rule to amend the Department’s Air Carrier Access Act (ACAA) regulation to improve the accessibility of lavatories on single-aisle aircraft. This final rule is intended to ensure that our air transportation system is safe and accessible to...
CHARTER OF THE AVIATION CONSUMER PROTECTION ADVISORY COMMITTEE U.S. DEPARTMENT OF TRANSPORTATION
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that, during the COVID-19 pandemic, Scandinavian Airlines System Denmark-Norway-Sweden (SAS) routinely failed to provide timely refunds to passengers for flights to and from the United States...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that British Airways failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and 14...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that LATAM Airlines Group S.A. and several affiliates (collectively, LATAM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier...