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Support Our Troops Dashboard

The U.S. Department of Transportation has created a dashboard to ensure that service members and their families have easy access to key enforceable commitments that the largest U.S. carriers provide to current service members and their accompanying spouse and children during personal travel.  A green check mark on the dashboard means an airline has committed to providing that service or amenity to current service members. A red “x” means the airline has not made that commitment.  Airlines may offer benefits to service members that are not reflected on this dashboard, such as complimentary boarding priority.

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Commitments for Current Service Members and Families

Carrier
AlaskaAllegiantAmericanDeltaFrontierHawaiianJetBlueSouthwestSpiritUnited

Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required)

Alaska does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no
Allegiant commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes
American does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no
Delta does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no
Frontier commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes
Hawaiian does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no
JetBlue does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no
Southwest does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no
Spirit commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes
United does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no

Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required)

Alaska does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no
Allegiant commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes
American does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no
Delta does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no
Frontier commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes
Hawaiian does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no
JetBlue does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no
Southwest commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes
Spirit commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes
United does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no

At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID

Alaska does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no
Allegiant commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes
American does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no
Delta does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no
Frontier commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes
Hawaiian does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no
JetBlue does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no
Southwest commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes
Spirit commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes
United does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no

The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation

 

Alaska does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
Allegiant commits to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   yes
American does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
Delta does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
Frontier does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
Hawaiian does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
JetBlue does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
Southwest does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
Spirit commits to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   yes
United does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no
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Commitments for Current Service Members and Families

Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required)

Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required)

At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID

The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation

 

Please click this link for an alternative text version of the dashboard.  The dashboard is an easy way for consumers to learn about and compare the amenities that U.S. airlines have promised to provide to current service members and their families on personal travel.  

Airlines are required to adhere to the promises that they make in their customer service plan, including commitments to care for service members and their families. The Department will hold airlines accountable if they fail to do so.

Frequently Asked Questions

  • For the purposes of the Support Our Troops dashboard, DOT is defining a “service member” to mean current members of the military who are serving or may be called to serve. These members include:
    • The U.S. Army, U.S. Navy, U.S. Air Force, U.S. Marines, U.S. Space Force, U.S. Coast Guard, National Guard, and U.S. Military Reserves with a current valid military ID; 
    • Cadets of the Air Force Academy, West Point, Naval Academy, Coast Guard Academy, and Merchant Marine Academy with a current valid military ID; and 
    • Commissioned Corps and Ready Reserve Corps of the U.S. Public Health Service and Commissioned Officers Corps of the National Oceanic and Atmospheric Administration’s Officer Corps with current valid military ID. 
  • Carriers may add additional categories at their discretion.  Consult the carriers’ customer service plans for more information.

  • Airlines may define the term "immediate family member" differently.  For more information on what carriers consider to be immediate family members, consult the carriers’ customer service plans.

  • Airlines may offer benefits to service members that are not reflected on this dashboard, such as complimentary boarding priority. To the extent that an airline has not made a clear and enforceable commitment in its customer service plan, the Department may not be able to hold the airline accountable should it fail to adhere to its commitment. Please contact the airline directly for additional information on any other benefits that it may offer.

Airlines' Customer Service Plans

Please refer to each airline’s Customer Service Plan, linked below, for more details on certain terms and conditions that may apply to each commitment.

 

Last updated: Friday, May 31, 2024