Aviation Consumer Protection
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Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required)
Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required)
At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID
The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation
March 2024 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
Bipartisan Partnership Between Secretary Buttigieg and State Attorneys General to Protect Airline Passengers
The U.S. Department of Transportation (DOT) has entered into a bipartisan Airline Passenger Protection Partnership with attorneys general from 22 states and U.S. territories (State AGs) – memorialized in a signed Memoranda of Understanding (MOU) – to protect aviation consumers from unfair...
DOT letter EU-U.S. DPF
DOT letter EU-U.S. DPF
February 2024 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...