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Aviation Consumer Protection

In This Section

February 2023 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

Eurowings GmbH - Order 2023-3-4

This consent order concerns violations by Eurowings GmbH (Eurowings) of 14 CFR Part 259 and 49 U.S.C. § 41712. Eurowings failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. Specifically, the carrier permitted an...

Tips for Families and Links to Airline Webpages

Before and During Booking Understand the airline’s seating policies. You can obtain information about an airline’s family seating policies directly from the airline. This information may be available on an airline’s website. Some airlines provide important advice on their webpages about...