2020 Disability-Related Complaints Received for All Carriers
2020 Disability-Related Complaints Received for All Carriers
Aviation Consumer Protection
In This Section
February 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
American Airlines Redacted Animal Incident Report for January-December 2022
Hawaiian Airlines Redacted Animal Incident Report for January-December 2022
Family Seating Legislative Proposal
Family Seating Legislative Proposal
Letters to the leaders of Congress
Letters to the leaders of Congress
Eurowings GmbH - Order 2023-3-4
This consent order concerns violations by Eurowings GmbH (Eurowings) of 14 CFR Part 259 and 49 U.S.C. § 41712. Eurowings failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. Specifically, the carrier permitted an...
Tips for Families and Links to Airline Webpages
Before and During Booking Understand the airline’s seating policies. You can obtain information about an airline’s family seating policies directly from the airline. This information may be available on an airline’s website. Some airlines provide important advice on their webpages about...Aviation Consumer Protection and Civil Rights Final and Proposed Rules
Below is a compilation of rulemakings related to the Department of Transportation’s aviation consumer protection, civil rights, and economic licensing requirements.
Previous Activity of the ACAA Advisory Committee
OverviewSection 439 of the FAA Reauthorization Act of 2018 (2018 FAA Act) requires the Secretary of Transportation to establish an advisory committee to identify and assess barriers to accessible air travel, determine the extent to which DOT is addressing those barriers, recommend...