Aviation Consumer Protection and Civil Rights Final and Proposed Rules

Below is a compilation of rulemakings related to the Department of Transportation’s aviation consumer protection, civil rights, and economic licensing requirements. 

Previous Activity of the ACAA Advisory Committee

Section 439 of the FAA Reauthorization Act of 2018 (2018 FAA Act) requires the Secretary of Transportation to establish an advisory committee to identify and assess barriers to accessible air travel, determine the extent to which DOT is addressing those barriers, recommend...

Airline Customer Service Dashboard

Secretary Buttigieg has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air travelers on airlines’ commitments to families flying with young children and customers experiencing...

Airline Family Seating Commitments Dashboard - Alternative Text Format

Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types

Air Travel Consumer Reports for 2023

January 2023 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included...

American Airlines Animal Incident Report for November 2022

American Airlines Animal Incident Report for November 2022

Procedural Information Regarding Enhancing Transparency of Airline Ancillary Service Fees Notice of Proposed Rulemaking

The comment period on the U.S. Department of Transportation’s (Department) notice of proposed rulemaking (NPRM) on Enhancing Transparency of Airline Ancillary Service Fees, which was published in the Federal Register on October 20, 2022, closes today, Monday, January 23, 2023. The NPRM provided...

Enhancing Transparency of Airline Ancillary Service Fees - Denial of Request for Extension of Comment Period

The Department of Transportation declines to extend the comment period beyond January 23, 2023 for its proposed rule on Enhancing Transparency of Airline Ancillary Service Fees.