2021 Summary Report
Annual Report on Disability-Related Air Travel Complaints Received During Calendar Year 2021
Aviation Consumer Protection
In This Section
2020 Summary Report
Annual Report on Disability-Related Air Travel Complaints Received During Calendar Year 2020
Public Awareness Campaign to Ensure Air Travelers with Disabilities Know Their Rights
In celebration of the 37th anniversary of the Air Carrier Access Act (ACAA), the U.S. Department of Transportation (DOT) has launched a campaign, #AccessibleAirTravel, to raise awareness about the right of air travelers with disabilities to safe, dignified, and accessible air travel. DOT is partnering with disability organizations, airlines, airports, and ticket agents in this campaign.
Charter of the Air Carrier Access Act Advisory Committee
The charter specifies the ACAA Advisory Committee’s objective and describe general operational characteristics such as the duties assigned, membership composition, and frequency of meetings.
Agreement Between U.S. Department of Transportation and United Airlines (Word)
United Airlines has agreed to implement industry-leading actions that go above and beyond Federal requirements to improve the air travel experience for passengers who use wheelchairs.This is the Word version of the Agreement Between U.S. Department of Transportation and United Airlines....
Agreement Between U.S. Department of Transportation and United Airlines (PDF)
United Airlines has agreed to implement industry-leading actions that go above and beyond Federal requirements to improve the air travel experience for passengers who use wheelchairs.This is the PDF version of the Agreement Between U.S. Department of Transportation and United Airlines....
August 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Hawaiian Airlines Redacted Animal Incident Report for June 2023
July 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
American Airlines - Order 2023-8-20
This consent order concerns violations by American Airlines, Inc., (American) of 14 CFR Part 259 (the Department’s Tarmac Delay Rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan...