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Consumer Protection

Air Travel Consumer Report: February 2019 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its April 2019 Air Travel Consumer Report (ATCR) on reporting marketing and operating air carrier data compiled for the month of February 2019.  The full consumer report and other aviation consumer matters of interest to the public can be found at http://www.transportation.gov/airconsumer.

February On-Time Performance

Updated: Thursday, April 18, 2019

U.S. Department of Transportation Names 14 Members to the National In-Flight Sexual Misconduct Task Force

WASHINGTON – U.S. Department of Transportation (DOT) Secretary Elaine L. Chao today announced 14 members to serve on the National In-Flight Sexual Misconduct Task Force (Task Force), a subcommittee of the Department’s Aviation Consumer Protection Advisory Committee (ACPAC).  The Task Force is being established pursuant to the FAA Reauthorization Act of 2018 (FAA Act), signed by President Trump on October 5, 2018.  The 2018 Consolidated Appropriations Act also requested that the Department establish such a Task Force.

Updated: Friday, February 15, 2019

U.S. Department of Transportation Announces Aviation Consumer Protection Advisory Committee and National In-Flight Sexual Misconduct Task Force

WASHINGTON – U.S. Department of Transportation (DOT) Secretary Elaine L. Chao today announced that she has reconstituted the Aviation Consumer Protection Advisory Committee (ACPAC or Committee) and established the National In-Flight Sexual Misconduct Task Force (Task Force) as an ACPAC Subcommittee.

Updated: Thursday, November 15, 2018

DOT Concludes Investigations of Three Airlines Regarding Violations of Airline Consumer Protection Rules

WASHINGTON – The U.S. Department of Transportation (DOT) today fined Frontier Airlines, American Airlines, and Delta Air Lines for violating the Department’s airline consumer protections rules.  DOT fined Frontier Airlines $400,000 for violating the Department’s oversales and disability rules, American Airlines $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports to the Department. 

Updated: Friday, July 21, 2017

Flight Cancellations Down From Previous Year, January 2017

WASHINGTON – The U.S. Department of Transportation today released its April 2017 Air Travel Consumer Report, compiling air carrier data for the month of February 2017.  The April report contains denied boarding (oversales) data for the October-December 2016 quarter, as airlines report denied boarding numbers by quarter.  Denied boarding numbers for the January-March quarter will be available in the May Air Travel Consumer Report.

Updated: Wednesday, April 19, 2017

News Digest - DOT 18-17

DOT Cautions Consumers on Super Bowl Air Travel Game Ticket Scams.  Air travelers going to Super Bowl LI this year should be aware that not all tour packages include a ticket to the February 5 game in Houston, Texas.  Under U.S. Department of Transportation (DOT) consumer protection rules, any operator marketing a Super Bowl air package that is promoted as including game tickets must have the tickets in hand or have a written contract for the tickets at the time of each sale.

Updated: Friday, January 27, 2017

U.S. Department of Transportation Announces Enhanced Protections for Air Travelers, Actions to Promote Airline Competition

WASHINGTON – U.S. Transportation Secretary Anthony Foxx today announced that the U.S. Department of Transportation (DOT) is taking a number of actions to enhance protections for air travelers and promote competition in the airline industry.  The actions are a result of the Department’s continued commitment to ensuring that passengers are treated fairly by the airline industry, as well as an executive order issued by President Obama directing federal agencies to identify specific actions to relieve undue burdens on competition and better inform consumers.

Updated: Tuesday, October 18, 2016

U.S. Department of Transportation Fines Turkish Airlines Over Late, Incomplete Responses to Consumer Complaints

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty against Turkish Airlines for not responding in a timely manner to complaints filed by consumers, including passengers with disabilities, and for not adequately responding to the passengers’ complaints in its responses.  The airline was ordered to cease and desist from further violations and assessed a civil penalty of $300,000.

Updated: Friday, July 25, 2014

DOT Tentatively Approves IATA’s Data Transmission Standard, Adds Measures to Protect Privacy and Address Other Consumer and Industry Concerns

WASHINGTON – The U.S. Department of Transportation today tentatively approved a proposal that would help modernize the marketing and sale of airline products by enabling all of the market players –airlines, travel agents, global distribution systems (GDSs), and consumers – to “speak the same language” in their communications with each other through a common data transmission standard.

Updated: Wednesday, May 21, 2014
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